M7650 Slow Connection - Firmware Issue?
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ISP: Smart Communications Inc. (SMART)
Country: PHILIPPINES
Seeking for your kind assistance please, my M7650 is very slow in terms on internet connection. Kindly see comparison result using the same sim card on both devices.
M7650 Speed test Result:
My Phone Speedtest Result
This is the aggregated bands on my phone.
I am hoping for your kind assistance please if this is a firmware issue on M7650?
Good day.
Thank you for your patience.
Please refer to the following information:
- Change the wireless advanced settings, such as
- Compare the APN settings when Sim card inserted on the phone and M7650; if different, please manually change to be the same;
- Please check the wireless link speed when the device is connected to the 5ghz of M7650; link speed:https://www.tp-link.com/support/faq/2265/
- By the way, have you ever tested the speed when the same device Is connected to the mobile hotspot of the smartphone?
Thank you very much.
Good day.
Thank you for your patience.
Please refer to the following information:
- Change the wireless advanced settings, such as
- Compare the APN settings when Sim card inserted on the phone and M7650; if different, please manually change to be the same;
- Please check the wireless link speed when the device is connected to the 5ghz of M7650; link speed:https://www.tp-link.com/support/faq/2265/
- By the way, have you ever tested the speed when the same device Is connected to the mobile hotspot of the smartphone?
Thank you very much.
@Sunshine I followed all the instructions provided and change the channels but the highest I am only reaching is 30Mbps. Kindly see attached screenshots below for reference.
M7650 APN
M7650 Wireless Settings
Android Settings
Speedtest on Android
And this is the APN on Android
Android Stand Alone Speedtest
***Regarding on your query if tested on other device via hotspot, Yes I have already tried via android hotspot and I am able to reached 168 Mbps on DL But my M7650 is struggling to reach at least 30 Mbps. Here is the result of my speedtest via hotspot on my Android phone using same sim card
