How do I get answers from support?
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I am experiencing false positives in URL filtering.
I haven't received a response to my contact to support.
When I contacted Trend Micro, they contacted me to contact TP-LINK as it's not their problem.
This is the worst support I've ever seen from a vendor.
Here's the website.
https://cimtops-support.com/i-Reporter/ja/
Sometimes you can access it by turning on the "malicious content filter," but sometimes you can't.
Turning it off will ensure that access is available.
I have asked Japanese support team, but I have not gotten any responce.
I don't think you should buy a Chinese manufacturer.
At least, I think other Japanese should never buy TP-LINK products. They are the worst manufacturer.
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Hello, sorry for any trouble or inconvenience caused by the response from Trend Micro or no response from the local support team.
Do you mean you have reported the below website to Trend Micro that it is not safe but Trend Micro cannot do anything?
https://cimtops-support.com/i-Reporter/ja/
As per checking from the Trend Micro site, this website is safe, you may confirm again:
https://global.sitesafety.trendmicro.com/result.php
If you think it is not true, please submit a reclassify request to Trend Micro from the above link, thanks.
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I have asked trend micro support team. They said the web-site is safe(No problem) on thier DB.
Therefore, This situation is the issue of TP-LINK.
However, Japanese support team has benn no answer after I send the responce from trend micro.
Alos your company is selling the solution(OEM), you need to escalate the problem from you to trend.
You must check the contract between your company and Trend Micro.
I believe that you are responsible for escalation.
We have been working on this issue for three months as your company does not respond at all.
Your answers I have received so far are:
・ Turn of home care
Are you playing around?
・ Ask Trend Micro
Who sells the feature?
Your Japanese supoort is worstest which I have ever experienced.
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@MMMM6666 Not only the Japanese, all their support is terrible.
They even ban users from live chats without reason. Can't find support agent from TP-Link and the "hotlines" are not working, because of "problem with ISP".
hahahahah - TP-Link don't have ISP backup. Maybe their routers are not working
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Hi, since you have come to the community, I do hope you could follow the forum rules about not posting personal email content.
The local technical support might have their way of providing technical service and if you are dissatisfied with them, you are invited to send an email to support.forum@tp-link.com and we would love to help you issue a complaint to their seniors.
Since they did not co-moderate the community, it is not helpful if you keep complaining here and it is also not fair to say all our support is terrible because there you only talked to the local support and us, and we don’t want other local support centers involved.
Back to your previous case about Deco M9 plus & Deco M4, it has been forwarded to the senior engineer already # TKID220131982 and you also agreed to wait for further assistance after he came back from holiday, but you did not update the email anymore. So if you wish to get a proper solution, it would be highly appreciated if you could reply to the email directly.
Thank you very much for your attention so far.
Best regards.
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@TP-Link can I share it with the media? I am sure it will be a viral story.
The case was unsuccessful, you keep asking same questions and don't know what is going on.
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@Momcho 」Off Cource. It is true story.
The support team of TP-Link in Japan don't work. The skill set is worst. And they do have any sense of responsibility.
The SW is OEM, therefore TP-Link must ask to trend micro.
I can not contact to Tredn Micro about the issue.
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