RE450 disconnects every 29 minutes

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RE450 disconnects every 29 minutes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE450 disconnects every 29 minutes
RE450 disconnects every 29 minutes
2020-07-24 04:50:27
Model: RE450  
Hardware Version: V2
Firmware Version:

Hello, I bought this RE450 and I have this issue: every 29 minutes disconnects. 

The speed and signal strength are good. This could have a solution or is a fabric defect?

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Re:RE450 disconnects every 29 minutes
2020-07-27 05:46:47

@Noah94 

Hi, for your issue, we would like to do some troubleshooting to identify the issue first.

Please refer to this FAQ to troubleshoot at first: https://www.tp-link.com/support/faq/2233/

 

If still the same issue, can you help us confirm some information:
1. Please let us know the troubleshooting steps you have tried in detail, thank you!
2. What about the LED Status on RE when this issue happens?
3. May I know the problem occurs on 2.4G or 5G Wi-Fi?  How long do you have this RE and when did the issue start?
4. The firmware and hardware version of RE: https://www.tp-link.com/support/faq/315/
5. Did you put RE in very close to router (within)and check stability?
What is the model of the main router? Do you have a stable Wi-Fi connection from the main router? 
6. If the RE Led is ON when the issue happens, please send us a photo of the IP address on computer: https://www.tp-link.com/support/faq/838/


Thank you for your precious time. 
Have a nice day!

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