Archer C60 - 2.4ghz lost connection, 5ghz still working
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2.4 connects but has no bandwidth, sometimes takes a very long time to connect, and when connected download speed is less than a 0.5Mbps.
Tried restarting, disableing and enableing, changing from automatic to fixed channel, changed the encription, changed the antenas position, go near as 1 feet from the router and no success.
Tested with different devices and obtained same results.
At all times 5G was fine and responding normaly
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What are the devices connecting to the 2.4G network of the C60? Are they all showing connected but no internet?
Please try to reset the C60 to factory defaults and set it up again from scratch and check again.
Additionally, please check the LED status on the C60 and its WAN IP address on its web UI when the 2.4G is not working, ensure there is a WAN IP address.
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Hi,
I have the same router and the same problem.
Tech support had me factory reset the router and it worked for 5 minutes.
After that no connectivity out of the 2.4ghz wifi, about 1 hour later I can't even see 2.4ghz wifi anymore, only 5ghz.
I bought this router April, 2018.
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Hi @Kevin_Z ,
Tried to reset the router to factory settings today and the problem persists.
To the 2.4ghz I have 2 desktop computers and a printer, and to the 5G I have 2 phones and Chromecast.
On 2.4 the devices are showing connection active but with no internet most of the time, and some moments the device can't find the wifi SSID.
5G connection is always working well.
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@aviles_marcel @blehblehbleh123
Hello,
May I know when and where did you purchase this router? Does this issue happen when you first installed it or the issue happened recently?
When the 2 desktop computers and the printer are connected to the C60 2.4G wireless network but no internet access, can you please check if there is an IP address on the computer and printer? If there is, please try to ping the C60 on the computer and show me the results:
https://www.tp-link.com/support/faq/425/
How would you make the 2.4G connection back? Do you need to power cycle the C60 or just wait for several minutes and the internet will be back? Are all the computers and printer experiencing the same issue at the same time?
Thanks.
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Looks like this is becoming a common problem with more and more TP-Link models.
I've tried every adjustment recommended by TP-Link and others.
The only solution that works is to turn off the 5ghz network.
TP-Link won't do anything about this until enough customers complain.
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