IMAP port 993 blocked after installing Deco X60
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I just installed the new X60 (3 pack) and put it in router mode. It's connected via ethernet to our old TPG supplied HUAWEI modem router HG659. I have deactivated the WLAN/wifi on the HG659 so there is only the wifi network generated by the X60. Everything seems to be working ok, all our devices are operating fine, but my laptop (Apple MacBook Pro) is now not able to establish SSL IMAP connections (for 3 providers: icloud, gmail, and gmx). I figured out that the IMAP port 993 is closed or blocked.
I managed to resolve this by switching the X60 from "Router" mode to "Access Point" mode in the Deco app's Advanced settings under Operating Mode. Now the IMAP port 993 seems to be open again, but I lost the additional Deco functionality. I'm not sure what NAT does or if I need it. I don't need the Parental Controls, but I thought the HomeCare intrusion / antivirus detection could be handy, and that's not available anymore in Access Point mode.
Any advice how I could unblock / open port 993 for IMAP connections while keeping the Deco X60 in router mode? Thanks.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
So a week ago, I thought the issue was resolved magically, because my work bought me a new laptop. However, just now the problem has re-appeared.
Have you made any progress investigating why the incoming IMAP ports / sockets are being blocked by the Deco X60? It is definitely a problem with the Deco X60, as the problem goes away as soon as I'm tethering to my phone's mobile data or switch to another wifi network.
- Copy Link
- Report Inappropriate Content
Hello, sorry to respond late.
This issue has been addressed and we will try to make then publish a beta firmware for it, please kindly wait patiently.
Thanks a lot.
- Copy Link
- Report Inappropriate Content
@TP-Link_Deco - That's great news. Thank you to the support or development team for investigating this issue and hopefully coming up with a fix.
I'd love to have a general idea of the root cause of the problem, if you can share that.
David
- Copy Link
- Report Inappropriate Content
Geebes wrote
Turned on all three antivirus systems in HomeCare yesterday afternoon, and gmail is still working on both macbooks today.
Beginning to wonder whether problem is due to security measure on part of gmail, cutting access because of network change. Will update if problem recurs.
Problem just recurred. Was resolved *immediately* when I turned off wifi and switched to ethernet cable connected to one of the satellite Deco X60s.
- Copy Link
- Report Inappropriate Content
I'm having the exact same problem. The Deco x60 is blocking port 993 connections after initially allowing them. It is definitely a Deco problem because the issue disappears as soon as I either use a wired connection that bypasses the Deco system or connect to a different WiFi network. When is the firmware fix expected?
- Copy Link
- Report Inappropriate Content
I tested a new beta firmware but it DID NOT address the issue. I'm hoping for a real fix soon.
- Copy Link
- Report Inappropriate Content
Seriously, this is basic stuff. We need a fix ASAP or I'll need to return the X60 system and go with another vender.
- Copy Link
- Report Inappropriate Content
Hi, sorry for all the inconvenience and trouble caused by the system. I have sent you a personal message, please confirm it again, thanks a lot.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
So far, the latest beta FW seems to address the IMAP issue. I have been runnning it for more than 24hrs and IMAP connections have been stable. Can we share this beta FW with others to test as well?
Thanks.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 11351
Replies: 80
Voters 0
No one has voted for it yet.