Archer C6 Issue (unable to connect with any of my device even there is no issue in ISP)
Hi,
I bought this product from amazon in 2019. from the last one year I didn't face any problem with my router. But suddenly, yesterday my all device was automatically disconnected.
I also raised a complaint with my ISP (Internet Service Provider). They also changed the IP address but router working only for 4 or 5 seconds and then again disconnected.
When the ISP change my router with there own, all the devices working properly.
I tried to connect with customer care on toll-free number 1800-20948-168 which is not in working condition and on email id which they didn't respond yet.
Please let me know what should I do?
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Hello,
How about the WAN/Internet light on the Archer C6, is it green or orange? Please log into the router web UI and confirm the status, a screenshot would be appreciated.
Please try to reset the Archer C6 to factory defaults and check if it will make a difference.
Additionally, please send us the whole system log and we will investigate further, thanks.
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Can you please show us the firmware version of your Archer C6 router? Have you tried to reset it to factory defaults, then reconfigure it from scratch to confirm? If not yet, give it a go first, then monitor.
BTW, who is your ISP please? What if you connect your old router back, will it connect stably?
If the old router is stable and the C6 still lose the connection, please share with us the whole system log on the C6 (System Tools>>System Log), then we will confirm.
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Please find the file enclosed with this mail. System log mentioned below.
ISP is FibreAir and my plan is 100mpbs. ISP changed their modem but I am facing the same issue with Tp-link router.
I'll be thankful to you.
####################################################################
# Archer C6 System Log
# Time = 2021-02-01 10:01:41
# H-Ver = 2.0.0 ; S-Ver = 1.3.6 Build 20200902 rel.65591
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = D8:0D:17:6B:48:CA
# WAN: W = static ; I = 192.168.213.26 ; M = 255.255.255.0 ; MAC = 3C:2C:30:EF:45:F6
# G = 192.168.213.1 ; D1 = 192.168.123.1 ; D2 = 8.8.8.8
# Clients connected: 5 ; WI-FI : 5
####################################################################
2021-02-01 09:43:03 dhcps[3207]: <6> 212054 send ack ip 192.168.0.181 and dns 8.8.8.8 to 48:5f:99:79:cd:e1
2021-02-01 09:43:03 dhcps[3207]: <6> 212053 receive request ip 192.168.0.181 from 48:5f:99:79:cd:e1
2021-02-01 09:43:03 dhcps[3207]: <6> 212052 send offer ip 192.168.0.181 and dns 8.8.8.8 to 48:5f:99:79:cd:e1
2021-02-01 09:43:03 dhcps[3207]: <6> 212051 receive discover from 48:5f:99:79:cd:e1
2021-02-01 07:58:30 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 07:58:30 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-02-01 07:53:07 dhcps[3207]: <6> 212054 send ack ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-02-01 07:53:07 dhcps[3207]: <6> 212053 receive request ip 192.168.0.126 from 7c:78:7e:f9:26:ca
2021-02-01 07:53:07 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-02-01 07:53:07 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-02-01 07:53:07 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-02-01 07:53:05 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-02-01 07:29:48 dhcps[3207]: <6> 212054 send ack ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-02-01 07:29:48 dhcps[3207]: <6> 212053 receive request ip 192.168.0.159 from 54:0e:2d:a1:fb:db
2021-02-01 07:29:48 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-02-01 07:29:48 dhcps[3207]: <6> 212051 receive discover from 54:0e:2d:a1:fb:db
2021-02-01 07:17:05 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 07:17:05 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-02-01 07:17:05 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 07:17:05 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-02-01 07:17:05 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 07:17:05 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-02-01 07:17:05 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 07:17:03 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-02-01 06:27:20 dhcps[3207]: <6> 212054 send ack ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-02-01 06:27:20 dhcps[3207]: <6> 212053 receive request ip 192.168.0.159 from 54:0e:2d:a1:fb:db
2021-02-01 06:27:20 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-02-01 06:27:20 dhcps[3207]: <6> 212051 receive discover from 54:0e:2d:a1:fb:db
2021-02-01 05:33:51 dhcps[3207]: <6> 212054 send ack ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-02-01 05:33:51 dhcps[3207]: <6> 212053 receive request ip 192.168.0.159 from 54:0e:2d:a1:fb:db
2021-02-01 05:33:51 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-02-01 05:33:51 dhcps[3207]: <6> 212051 receive discover from 54:0e:2d:a1:fb:db
2021-02-01 02:42:31 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 02:42:31 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 02:42:31 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-02-01 00:11:23 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 00:11:23 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-02-01 00:11:23 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-02-01 00:11:23 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 23:54:51 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:54:51 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 23:12:07 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:12:07 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 23:12:03 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:12:03 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-01-31 23:12:01 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:12:01 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-01-31 23:12:00 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:12:00 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-01-31 23:12:00 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:12:00 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 23:11:59 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 23:11:59 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 22:14:35 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 22:14:35 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 22:14:35 dhcps[3207]: <6> 212052 send offer ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 22:14:35 dhcps[3207]: <6> 212051 receive discover from 58:85:a2:f0:e0:15
2021-01-31 21:04:31 dhcps[3207]: <6> 212054 send ack ip 192.168.0.181 and dns 8.8.8.8 to 48:5f:99:79:cd:e1
2021-01-31 21:04:31 dhcps[3207]: <6> 212053 receive request ip 192.168.0.181 from 48:5f:99:79:cd:e1
2021-01-31 21:04:31 dhcps[3207]: <6> 212052 send offer ip 192.168.0.181 and dns 8.8.8.8 to 48:5f:99:79:cd:e1
2021-01-31 21:04:31 dhcps[3207]: <6> 212051 receive discover from 48:5f:99:79:cd:e1
2021-01-31 20:25:13 dhcps[3207]: <6> 212054 send ack ip 192.168.0.134 and dns 8.8.8.8 to e4:f0:42:a3:20:c6
2021-01-31 20:25:13 dhcps[3207]: <6> 212053 receive request ip 192.168.0.134 from e4:f0:42:a3:20:c6
2021-01-31 20:25:13 dhcps[3207]: <6> 212052 send offer ip 192.168.0.134 and dns 8.8.8.8 to e4:f0:42:a3:20:c6
2021-01-31 20:25:13 dhcps[3207]: <6> 212051 receive discover from e4:f0:42:a3:20:c6
2021-01-31 20:11:33 dhcps[3207]: <6> 212054 send ack ip 192.168.0.136 and dns 8.8.8.8 to 3c:bb:fd:a1:34:ac
2021-01-31 20:11:33 dhcps[3207]: <6> 212053 receive request ip 192.168.0.136 from 3c:bb:fd:a1:34:ac
2021-01-31 20:09:17 dhcps[3207]: <6> 212054 send ack ip 192.168.0.134 and dns 8.8.8.8 to e4:f0:42:a3:20:c6
2021-01-31 20:09:17 dhcps[3207]: <6> 212053 receive request ip 192.168.0.134 from e4:f0:42:a3:20:c6
2021-01-31 20:09:17 dhcps[3207]: <6> 212052 send offer ip 192.168.0.134 and dns 8.8.8.8 to e4:f0:42:a3:20:c6
2021-01-31 20:09:14 dhcps[3207]: <6> 212051 receive discover from e4:f0:42:a3:20:c6
2021-01-31 19:11:02 dhcps[3207]: <6> 212054 send ack ip 192.168.0.136 and dns 8.8.8.8 to 3c:bb:fd:a1:34:ac
2021-01-31 19:11:02 dhcps[3207]: <6> 212053 receive request ip 192.168.0.136 from 3c:bb:fd:a1:34:ac
2021-01-31 19:00:24 dhcps[3207]: <6> 212054 send ack ip 192.168.0.181 and dns 8.8.8.8 to 48:5f:99:79:cd:e1
2021-01-31 19:00:24 dhcps[3207]: <6> 212053 receive request ip 192.168.0.181 from 48:5f:99:79:cd:e1
2021-01-31 19:00:24 dhcps[3207]: <6> 212052 send offer ip 192.168.0.181 and dns 8.8.8.8 to 48:5f:99:79:cd:e1
2021-01-31 19:00:24 dhcps[3207]: <6> 212051 receive discover from 48:5f:99:79:cd:e1
2021-01-31 18:47:29 dhcps[3207]: <6> 212054 send ack ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 18:47:29 dhcps[3207]: <6> 212053 receive request ip 192.168.0.126 from 7c:78:7e:f9:26:ca
2021-01-31 18:47:29 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 18:47:29 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-01-31 18:35:54 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 18:35:54 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 18:35:13 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 18:35:13 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 17:50:59 dhcps[3207]: <6> 212054 send ack ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-01-31 17:50:59 dhcps[3207]: <6> 212053 receive request ip 192.168.0.159 from 54:0e:2d:a1:fb:db
2021-01-31 17:50:59 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2021-01-31 17:50:59 dhcps[3207]: <6> 212051 receive discover from 54:0e:2d:a1:fb:db
2021-01-31 17:45:36 dhcps[3207]: <6> 212054 send ack ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:45:36 dhcps[3207]: <6> 212053 receive request ip 192.168.0.126 from 7c:78:7e:f9:26:ca
2021-01-31 17:45:36 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:45:36 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-01-31 17:45:34 dhcps[3207]: <6> 212054 send ack ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:45:34 dhcps[3207]: <6> 212053 receive request ip 192.168.0.126 from 7c:78:7e:f9:26:ca
2021-01-31 17:45:34 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:45:34 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-01-31 17:45:31 dhcps[3207]: <6> 212054 send ack ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:45:31 dhcps[3207]: <6> 212053 receive request ip 192.168.0.126 from 7c:78:7e:f9:26:ca
2021-01-31 17:45:31 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:45:31 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-01-31 17:44:43 dhcps[3207]: <6> 212054 send ack ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:44:43 dhcps[3207]: <6> 212053 receive request ip 192.168.0.126 from 7c:78:7e:f9:26:ca
2021-01-31 17:44:43 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:44:43 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-01-31 17:44:43 dhcps[3207]: <6> 212052 send offer ip 192.168.0.126 and dns 8.8.8.8 to 7c:78:7e:f9:26:ca
2021-01-31 17:44:40 dhcps[3207]: <6> 212051 receive discover from 7c:78:7e:f9:26:ca
2021-01-31 17:44:07 dhcps[3207]: <6> 212054 send ack ip 192.168.0.149 and dns 8.8.8.8 to 70:b7:aa:87:ae:d5
2021-01-31 17:44:07 dhcps[3207]: <6> 212053 receive request ip 192.168.0.149 from 70:b7:aa:87:ae:d5
2021-01-31 17:44:07 dhcps[3207]: <6> 212052 send offer ip 192.168.0.149 and dns 8.8.8.8 to 70:b7:aa:87:ae:d5
2021-01-31 17:44:05 dhcps[3207]: <6> 212051 receive discover from 70:b7:aa:87:ae:d5
2021-01-31 17:43:24 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 17:43:24 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 17:43:23 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 17:43:23 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2021-01-31 17:43:23 dhcps[3207]: <6> 212054 send ack ip 192.168.0.177 and dns 8.8.8.8 to 58:85:a2:f0:e0:15
2021-01-31 17:43:23 dhcps[3207]: <6> 212053 receive request ip 192.168.0.177 from 58:85:a2:f0:e0:15
2020-09-02 00:01:26 qos[5602]: <6> 259504 Service start
2020-09-02 00:01:23 qos[5602]: <6> 259502 Function enabled
2020-09-02 00:01:19 factory-reset[5426]: <6> 284504 Service start
2020-09-02 00:01:11 dhcps[3207]: <6> 212054 send ack ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2020-09-02 00:01:11 dhcps[3207]: <6> 212053 receive request ip 192.168.0.159 from 54:0e:2d:a1:fb:db
2020-09-02 00:01:11 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2020-09-02 00:01:11 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2020-09-02 00:01:11 dhcps[3207]: <6> 212051 receive discover from 54:0e:2d:a1:fb:db
2020-09-02 00:01:11 dhcps[3207]: <6> 212052 send offer ip 192.168.0.159 and dns 8.8.8.8 to 54:0e:2d:a1:fb:db
2020-09-02 00:01:10 traffic-stats[5179]: <6> 269504 Service start
2020-09-02 00:01:08 dhcps[3207]: <6> 212051 receive discover from 54:0e:2d:a1:fb:db
2020-09-02 00:00:58 parental-control[4776]: <6> 229504 Service start
2020-09-02 00:00:58 parental-control[4776]: <6> 229502 Function enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 IPSEC ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 L2TP ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 PPTP ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 SIP ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 RTSP ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 H323 ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 TFTP ALG enabled
2020-09-02 00:00:56 nat[3512]: <6> 211021 FTP ALG enabled
2020-09-02 00:00:50 nat[3512]: <7> 211001 Flush conntrack
2020-09-02 00:00:50 nat[3512]: <6> 211502 Function enabled
2020-09-02 00:00:50 nat[3512]: <5> 211051 Create NAT chain succeeded
2020-09-02 00:00:48 nat[3512]: <6> 211501 Initialization succeeded
2020-09-02 00:00:45 nat[3512]: <6> 211501 Initialization succeeded
2020-09-02 00:00:39 basic-security[2220]: <6> 219504 Service start
2020-09-02 00:00:39 basic-security[2220]: <5> 219606 Flush conntrack table succeeded
2020-09-02 00:00:36 imb[3062]: <6> 218507 Daemon connection succeeded
2020-09-02 00:00:36 imb[3062]: <6> 218012 ARP Binding disabled
2020-09-02 00:00:36 imb[3062]: <6> 218506 Config interface initialization succeeded
2020-09-02 00:00:36 imb[3062]: <6> 218501 Initialization succeeded
2020-09-02 00:00:35 upnp[2922]: <6> 217504 Service start
2020-09-02 00:00:33 upnp[2922]: <6> 217505 Service stop
2020-09-02 00:00:25 access-control[2095]: <6> 239504 Service start
2020-09-02 00:00:25 access-control[2095]: <5> 239606 Flush conntrack table succeeded
2020-09-02 00:00:25 access-control[2095]: <6> 239502 Function enabled
2020-09-02 00:00:23 firewall[1023]: <6> 209504 Service start
2020-09-02 00:00:00 time-settings[785]: <6> 279504 Service start
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Thank you very much for getting back with the detailed info and log.
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