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No internet issue on 2.4Ghz Archer C6 (US)

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No internet issue on 2.4Ghz Archer C6 (US)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

R3D

2020-09-05 19:20:44 - last edited 2020-09-07 11:59:18

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No internet issue on 2.4Ghz Archer C6 (US)

2020-09-05 19:20:44 - last edited 2020-09-07 11:59:18

Model: Archer C6

Hardware Version: V2

Firmware Version: 1.1.5 Build 20191112 rel.36515(5553)

Hey everyone,

I bought this router recently. It was working fine until I noticed my old android device which doesn't support 5ghz has no internet connection despite being connected to the wifi. I rebooted the router and it started working after a while. But after couple of minutes, the issue appeared again. It's connected to the wifi but there's no internet connection.

My devices which are connected to the 5ghz are working fine. I haven't tweaked the router settings that much. I'm attaching my 2.4ghz settings. Any sort of solution would be appreciated.

Note that, I'm using the latest firmware.

1 Accepted Solution

Kevin_Z

2020-09-07 11:59:12 - last edited 2020-09-07 11:59:18

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Re:No internet issue on 2.4Ghz Archer C6 (US)-Solution

2020-09-07 11:59:12 - last edited 2020-09-07 11:59:18

@R3D

Hello,

What is the model of that Android device? Please ensure it is running the latest version first.

If it still cannot connect to the 2.4GHz wireless, try to enable the 2.4GHz guest network to give it a shot:

https://www.tp-link.com/support/faq/1561/

Meanwhile, you may refer to the below article for more suggestions:

https://community.tp-link.com/en/home/forum/topic/200588

May it help.

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R3D

LV1

2020-09-07 17:17:53

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Re:No internet issue on 2.4Ghz Archer C6 (US)

2020-09-07 17:17:53

All the android devices are running Android 10. I didn't face such an issue with my previous routers. I've tried the methods you mentioned & linked. Didn't solve my problem. I'm currently using my old Mi router solely because of this 2.4Ghz issue. I have exactly the same issue like this user https://community.tp-link.com/en/home/forum/topic/199658 Looking at the comments of that thread, I guess there are no concrete solutions to this issue (yet).

vcirciu

LV1

2022-01-12 07:09:52

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Re:No internet issue on 2.4Ghz Archer C6 (US)

2022-01-12 07:09:52

hello,

I started to have same issue, after more than 2 years of usage.

5 Ghz works fine, but 2.4 Ghz has no internet access.

I have done all described here: reset (10 seconds), disable-enable 2.4 Ghz WiFi, but nothing helped.

Firmware: 1.3.6 Build 20200902 rel.65591

I would appreciate if someone from support would help.

Thank you in advance.

No internet issue on 2.4Ghz Archer C6 (US)

No internet issue on 2.4Ghz Archer C6 (US)

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