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Archer AX1800 Wifi Unstable with S10 devices

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Archer AX1800 Wifi Unstable with S10 devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX1800 Wifi Unstable with S10 devices
Archer AX1800 Wifi Unstable with S10 devices
2020-06-24 02:34:23
Model: Archer A20  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20200326 rel.61977(5553)

Hello,

 

I've seen that there have been problems with S10 devices connecting to AX routers and it appears that there is a similar issue with the Archer AX1800.  I believe I have the latest firmware.  S10 devices can connect, but when you leave the house and come back, it fails to autoconnect.  You can select connect and it spins like it's trying and then doesn't connect.  Forgetting the network and reconnecting sometimes works.  It's a hybrid 2.4 and 5 Ghz main network if that matters.  If you need any more info, please ask.

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7 Reply
Re:Archer AX1800 Wifi Unstable with S10 devices
2020-06-24 03:37:57

@M0ssTee 

 

Hello, thanks for reporting the issue.

 

May I know the model and version of this S10 devices? Are all behaving the same? How about other wireless phones or devices, can they connect automatically when coming back?

 

Can you please also show me the hardware version label of this AX1800 as well as its firmware on its web UI? We will soon check and look further into this issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Archer AX1800 Wifi Unstable with S10 devices
2020-06-27 14:45:12

@Kevin_Z 

 

One of the S10 devices is model number SM-G975U hardware version REV1.0 and I should have the other later today.  They seem to behaving similarly.  I'm having trouble telling what the cause of the intermittent connection issues are.  Sometimes when I'm just browsing the web, I loose connection and have to attempt reconnection multiple times even though the signal is strong.  Previously, I had issues with two laptops using Intel wireless chips but there seems to be no problems after updating the drivers.

 

 

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Re:Archer AX1800 Wifi Unstable with S10 devices
2020-06-27 20:24:50
The second S10 is the same model and hardware version
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Re:Archer AX1800 Wifi Unstable with S10 devices
2020-06-28 03:20:29

@M0ssTee 

 

Hi, thanks for the details.

 

Are both SM-G975U running the latest Android 10 version? Please try to reset the AX1800 to factory defaults and set it up again, then check if the SM-G975U will connect stably.

 

BTW, does this SM-G975U connect to 2.4GHz network or 5GHz? If it is connecting to the 5G network, please try to change the Wireless Mode to 802.11a/n/ac mixed.

 

May it help.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Archer AX1800 Wifi Unstable with S10 devices
2020-08-05 21:53:41

@Kevin_Z 

 

Thanks for the tips, but I seem to be still having issues.  It has been in mixed mode this whole time.

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Re:Archer AX1800 Wifi Unstable with S10 devices
2020-08-06 10:39:53

@M0ssTee 

 

Hi, thanks for the update and we will contact you personally via email, please kindly check your email box and respond, out engineers will help you out.

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:Archer AX1800 Wifi Unstable with S10 devices
2020-08-13 13:21:36
Hi Kevin, I know the world is crazy right now, but I was wondering when I can expect an email.
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