i cant find 5g

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i cant find 5g

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i cant find 5g
i cant find 5g
2020-06-10 13:05:52
Model: Archer C7  
Hardware Version:
Firmware Version:

hello i have bought the archer c7 but when I opened it only appear the network of 2.4g and not the one of 5g now as we all know this is a dual-band router but I can't seem to find the other network I checked in settings and the SSID appear visible so if anyone can tell me what's happening or something that I could do to fix this please tell me

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Re:i cant find 5g
2020-06-11 07:12:47

@lolvallejo 

 

Hello,

 

Please log into the router's web management page and check if the 5G wireless is correctly enabled:

How to log in to the web-based interface of Wi-Fi Routers

 

After login, go to Advanced->Wireless->Wireless Settings->5G, ensure the wireless radio is enabled and Hide SSID is not checked:

How to configure basic wireless settings of TP-Link 11AC router

 

Most importantly, please confirm if your phone or laptop supports the 5G wireless connection or not. If not, you will not find the 5G SSID for sure and you can only connect to 2.4G.

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