Problems on M4

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Problems on M4

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Problems on M4

wong94sp

2020-05-27 09:00:02

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Registered: 2020-05-27

Problems on M4

2020-05-27 09:00:02

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.1.8 Build 20190917 Rel. 76172

Hi, I had just purchased a set of Deco M4 2 packs. I encountered several problems.

At first, the setup is ok for both M4, however, the M4 I put upstairs is not functioning properly, even if I go upstairs, I am still connected to the downstairs M4. I tried several times, now the upstairs M4 keep showing red LED regardless pressing the reset button.

How can I solve this problem? Or, how can I claim warranty for it?

Thanks.

1 Reply

David-TP

2020-05-28 11:56:51

Posts: 12353

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Registered: 2020-04-14

Re:Problems on M4

2020-05-28 11:56:51

@wong94sp

Hi,

When the Deco has a flashing red light, it means Deco is disconnected to the main Deco. Please try to move the upstairs M4R near to the main Deco, reboot the main Deco, and the slave Deco, then you can check if both Deco units will work again.
If the slave Deco works again, when you move the slave Deco to the upstairs, please check if it gets good signal strength from the main Deco.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Problems on M4

Problems on M4

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