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Archer C5400 connection drop (Start to run WAN0_OFF)

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Archer C5400 connection drop (Start to run WAN0_OFF)

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Archer C5400 connection drop (Start to run WAN0_OFF)
Archer C5400 connection drop (Start to run WAN0_OFF)
2020-01-25 17:00:35 - last edited 2021-09-08 05:58:47
Model: Archer C5400  
Hardware Version: V1
Firmware Version: 1.0.4 Build 20170731 Rel. 74060 (US)
Hello friends.

I bought a Tp-Link C5400 router about 6 months ago from Amazon and I have been having constant disconnection problems.

The symptoms are:
• The link LED (WAN) changes from blue to yellow and the connection drops;
• The connection drops and remains so until I close the sites I'm browsing;
• The ISP modem: TC7337 (connected in bridge) maintains the normal LEDs, without presenting the link drop.

• LOG files always follow the same standards below:

 

2020-01-25 12:16:45 led-controller[1080]: <6> 288051 Start to run WAN1_ON
2020-01-25 12:16:45 led-controller[1080]: <6> 288051 Start to run WAN0_OFF
2020-01-25 12:16:45 led-controller[1080]: <6> 288051 Start to run LAN_OFF

 

2020-01-25 12:15:48 led-controller[1080]: <6> 288051 Start to run WAN1_ON
2020-01-25 12:15:48 led-controller[1080]: <6> 288051 Start to run WAN0_OFF
2020-01-25 12:15:48 led-controller[1080]: <6> 288051 Start to run LAN_OFF

 

2020-01-25 12:15:47 led-controller[1080]: <6> 288051 Start to run WAN1_OFF
2020-01-25 12:15:47 led-controller[1080]: <6> 288051 Start to run WAN0_ON
2020-01-25 12:15:47 led-controller[1080]: <6> 288051 Start to run LAN_OFF

 

2020-01-25 12:04:09 led-controller[1080]: <6> 288051 Start to run WAN1_ON
2020-01-25 12:04:09 led-controller[1080]: <6> 288051 Start to run WAN0_OFF
2020-01-25 12:04:09 led-controller[1080]: <6> 288051 Start to run LAN_OFF

 

2020-01-25 12:04:00 led-controller[1080]: <6> 288051 Start to run WAN1_OFF
2020-01-25 12:04:00 led-controller[1080]: <6> 288051 Start to run WAN0_ON
2020-01-25 12:04:00 led-controller[1080]: <6> 288051 Start to run LAN_OFF

 

 

This disconnection usually happens when I enter a website where I will make a purchase (LATAM, GOL, etc.) and others outside Brazil (Ali Express, Wish, etc.).
Sometimes it happens on speed test sites like: https://www.speedtest.net/en
Others on sites where they need authentication, sometimes there is a downfall.


The hardware version is V1.0 and I am in the latest firmware version made available by the support site (1.0.4 Build 20170731 Rel. 74060 (US)).
I do not use IPV6, VPN, QOS and Parental Control.
The NTP server is ok, keeping the time and date always up to date.
The number of devices connected simultaneously does not exceed 6 and are distributed between the bands (2.4G, 5G-1 and 5G-2).
I requested the replacement of ISP's modem as a last attempt, I used it in bridge and router mode, but the symptoms persist.

 

  
This is a problem that bothers me a lot and I have not found a solution to it.
Does anyone experience the same problem and managed to find a solution?

Thanks!

 

P.S: I translated my post with google translations. I'm sorry for the possible language errors.

Original post: https://community.tp-link.com/en/home/forum/topic/189386

 

@Kevin_Z , can you help me, please?

 

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#1
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7 Reply
Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2020-01-31 20:03:17
Hello,


Unfortunately my Archer C5400 router continues to experience constant connection losses.
Tp-link hasn't developed a firmware for this router in a long time (last in 2017).

Unfortunately I will have to look for another brand to replace it.

 
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#2
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Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2020-04-16 23:23:52

@Alex_Mendes Conseguiu achar uma solução? Simplismente o meu archer C9 começou a fazer isso de minuto a minuto ele derruba a porta wan e conecta novamente.

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#3
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Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2020-06-05 22:56:09

@PieroSimonassi 

 

Desculpe-me pela demora em responder!

 

Minha resposta, para este caso, deixei no post: https://community.tp-link.com/en/home/forum/topic/189386

 

Espero que ajude.

 

Abraço.

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#4
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Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2020-09-15 20:43:34
Hi, I hlave competely same problem, same items in log. Router was too expensive, I’m disappointed, how come that TPLINK can not fix this issue ?
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#5
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Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2020-09-16 07:36:34 - last edited 2021-09-08 05:58:47

@MarianL 

 

Hello, sorry that I didn't realize this post previously.

 

Please ensure you are running the latest firmware on the local official website first and confirm again.

 

If the WAN connection is still not stable, please verify what is the region version of your C5400 and how about its hardware version, thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2021-09-07 17:20:59

@Kevin_Z 

 

I'm getting these same log entries exactly. However, my internet keeps slowing down. When I reboot my modem the speed picks up for about 50 minutes then speed back down again. 
 

This is a US modem with the current firmware for v2.0 router version. 
 

Is this error causing the internet slow down?

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#7
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Re:Archer C5400 connection drop (Start to run WAN0_OFF)
2021-09-08 06:06:03

@AZgang 

 

Are you running the latest firmware on the C5400? Please try to reset it to factory defaults if the firmware is already the latest, reconfigure it from scratch, don't modify the Advanced settings like QoS, then confirm again.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Helpful: 2

Views: 5112

Replies: 7

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