Alternative ways to get the logs

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Alternative ways to get the logs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

medelay

2019-12-01 17:18:31

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Registered: 2019-12-01

Alternative ways to get the logs

2019-12-01 17:18:31

Model: Archer C7

Hardware Version: V2

Firmware Version:

Recently im having some trouble with the router. Sometimes internet stops working on wifi and the cables.

I am trying to troubleshoot why this happens but i cannot get in the webui even if i plug a cable in my laptop.

What would be an alternative way to get the logs. After a restart the internet works again but the logs are cleared so i cannot see what happend.

1 Reply

Kevin_Z

2019-12-02 08:05:03

Posts: 21782

Helpful: 5158

Solutions: 2575

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Registered: 2018-12-24

Re:Alternative ways to get the logs

2019-12-02 08:05:03

@medelay

There is no alternative ways to get the logs. Regarding to the unstable connection, we can do some troubleshooting first.

1. What is the light status of the Archer C7 when it lost connection?

2. Please verify whether you can get valid IP address from C7 at that time; instruction is https://www.tp-link.com/support/faq/838/ ; And try to ping the gateway of Archer C7 which is 192.168.0.1 by default and show us the screenshot.

3. At the same time, with your computer connected to the modem directly, can you access internet?

4. Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/

Thanks in advance, and have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Alternative ways to get the logs

Alternative ways to get the logs

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