Gigabit support

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Gigabit support

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Gigabit support
Gigabit support
2019-10-30 15:46:06
Model: Deco M5  
Hardware Version:
Firmware Version:

I have Gigabit speed from my ISP, Why Deco M5 only reach 140+ Mbps.  How I can change this to get more speed?

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Re:Gigabit support
2019-10-31 02:30:36

@cegeto 

 

We will get some details to do further analysis and try to fix it. 

 

What is the current network topology/layout? And may I know who is your internet service provider?

 

With your device connected to modem and main Deco by wired cable directly, what is the actual speed you can get separately? And please click here to check the wired negotiation speed.
Note: The steps are the same, while you need right click on local area connection or ethernet connection.

                                                                          
Besides, please try to run a speed test via the Deco app and show us the results. 

 

With your computer or cellphone connected to the slave Deco only, please run the speed test for 3 times and show us the test results; Furthermore, please connect your computer to the slave Deco by ethernet cable to verify the wired speed.

 

Please connect your smart phone to the Deco's wiif and login to the deco app; click the settings button and then choose advanced>>IPv4>>Internet connection type and uncheck obtain DNS automatically and change the primary DNS to 8.8.8.8 and click save.

 

After that, please run the speed test again and check whether it work.

 

Have a great day.

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