Fail to connect to TP-link cloud

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Fail to connect to TP-link cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

forlop

2019-10-18 12:19:29

Posts: 1

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Registered: 2019-10-18

Fail to connect to TP-link cloud

2019-10-18 12:19:29

Model: Deco M5

Hardware Version:

Firmware Version:

Hi,

I cannot complete the setup of new network with master deco M5, when it comes to the error "Fail to connect to TP-link cloud". the internet works fine, with dynamic IP. I have another M9 plus connect to this network and correctly create wifi network. But my M5 stuck at "fail to connect to TP-link cloud". what is the cause for this? is it the firmware?

please help!

regards

1 Reply

Kevin_Z

2019-10-21 01:28:59

Posts: 21584

Helpful: 5038

Solutions: 2543

Stories: 21

Registered: 2018-12-24

Re:Fail to connect to TP-link cloud

2019-10-21 01:28:59

@forlop

What is the current network diagram? How do you connect these devices together?

As you mentioned, you have another Deco M9 plus connect to this network and work properly, does it work in wireless router mode? And generally spearking, there will be ONE master Deco existed on the same network.

Then regarding to the error message, try to skip this setup and finish the configuration. After that, please open Deco app, click more-advanced-IPV4 to verify whether the Deco has obtained valid IP address, if so, please show us a screenshot of this page and change the DNS to 8.8.8.8.

And please unplug the master Deco M5 and modem, connect your computer to the LAN port of the modem and click here to verify its IP address and gateway.

Note: Please show us a screenshot of the details-status page.

If it works well, connect the modem back to the master Deco and reboot the modem to verify whether the master Deco M5 works properly.

Good day.

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Fail to connect to TP-link cloud

Fail to connect to TP-link cloud

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