Hi.

For a couple of years I've been running a Deco S4 (3 pack) faultlessly using my Virgin Hub3 in modem mode: it has just worked except for the very occasional down-time from Virgin cable.

Presumably caused by Virgin's recent upgrade to around 260/26 Mbs, I had to switch my Virgin gear back to router mode before any internet access was available - however I am now getting the advertised speeds both up and down, and Virgin's wifi is working OK as far as it goes.

My trouble is getting the TP-Link gear back into action: just switching the Hub3 into modem mode and plugging everything back as it was doesn't work (red lights on the Deco units and no wifi).

I guess I may need to reinstall the Deco system from scratch and set it up again with my devices, however on logging into the Deco app on my phone I get an error - "Failed to connect to TP-Link Cloud. Please check your wi-fi or mobile data connection" and I get this whether I'm connected to the web via Virgin wifi or via phone data, and whether or not the Deco units are powered up. So, I can't see how to get past first base.

Many thanks for any advice!