wifi poblem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

wifi poblem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
wifi poblem
wifi poblem
2019-10-06 09:10:17
Model: TL-WA860RE  
Hardware Version: V1
Firmware Version: 3.14.8 Build 140827 Rel.34945n

I have been wifi connection problem sometimes my internet connection lost and it back 5 second later . 

  0      
  0      
#1
Options
1 Reply
Re:wifi poblem
2019-10-08 10:48:50

@immerisyon 

 

Please give me the below details so that we can do more troubleshooting.
a. What's the light status of the 860RE and main router when the extender stops working?

 

b. How often it drops connection, and can you see the extender's wifi at that time?

 

c. Please connect your computer to the 860RE directly when the connections drop out. And please check the IP address, default gateway and DNS server as the below instruction.
https://www.tp-link.com/support/faq/838/
Note: Please show me the screenshot of the status-details page.

 

d. At that time, please connect your computer to the main router directly and test the IP, default gateway and DNS too.
Note: Please show me the screenshot of the status-details page.

 

e. How far away between the extender and main router And what's the wifi signal strength?

 

f. Please ensure that the firmware is up to date.

 

Thanks in advance, and have a good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options