How to fix the problem of lost. Connection

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How to fix the problem of lost. Connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kabir1

2019-09-29 16:33:16

Posts: 1

Helpful: 0

Solutions: 0

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Registered: 2019-09-29

How to fix the problem of lost. Connection

2019-09-29 16:33:16

Model: TL-WR941HP

Hardware Version: V2

Firmware Version: 2.0.1 Build 20171225 Rel. 60160

Some time it lost the connection how to fix it please

1 Reply

Kevin_Z

2019-09-30 02:16:19

Posts: 21544

Helpful: 5004

Solutions: 2536

Stories: 21

Registered: 2018-12-24

Re:How to fix the problem of lost. Connection

2019-09-30 02:16:19

@Kabir1

Hello, for the unstable connection issue, we need do more troubleshooting to locate and fix the issue.

May I know who is your ISP?

What is the light status of the TL-WR941HP when the connection drops out? Can you get internet from it via wired cable at that time?

Please connect your device to the modem directly to do a comparison test as well.

Note: Please check the IP address and default gateway with your devices connected to the modem/router separately and show me the status-details page.

https://www.tp-link.com/en/support/faq/838/

At that time, please login to the web UI of the TL-WR941HP and take a full screenshot of the status page; and go to system tools-system log to save and export it to us.

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/en/support/faq/2237/

Good day.

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How to fix the problem of lost. Connection

How to fix the problem of lost. Connection

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