TL-MR6400 disconnected many times per day
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi everybody,
My Internet left many times per day on my TL-MR6400 v4, just bought....
When the problem happened, all lights of the modem are on.
I saw many users have same problem with different models of 4G modem. I saw answers given by tp-link staff.
So I create a manual apn profile, set manual dns servers on dhcp menu (8.8.8.8 and 8.8.4.4), check 4G connection with my phone but the problem is persistent.
Nothing appears in the system log, all steps indicate "pass" in diagnostic menu...
So I need to reboot the modem and it works again. So please help
status during problem...
System log during problem
diagnostic during problem
profile
dns
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@chim57 please i am having the same issue. here is my firmware version 1.16.00.9.1 v0001.0 Build 191223 Rel.66638n
TL-MR6400(EU) Ver:4.0
- Copy Link
- Report Inappropriate Content
Hi, im also having the same issue
Firmware:
1.16.0 0.9.1 v0001.0 Build 191223 Rel.66638n
Any solution to this yet?
- Copy Link
- Report Inappropriate Content
@chim57 can you send me the latest firmware for Tp-Link mr100 i have the same disconnect problem, thnx in advanced.
- Copy Link
- Report Inappropriate Content
@Kevin_Z hi, have the same issue. Router is new and I will give back to amazon if I don't solve the issue. Could you please help?
Here the actual configuration:
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, you can find the latest firmware for the MR100 from the below website:
- Copy Link
- Report Inappropriate Content
I am sharing my info here, trying to get this issue solved, before escalating this issue to a bigger platform.
Model: TL-MR6400(APAC) Ver:3.0
Firmware Version:1.3.0 0.9.1 v0001.0 Build 200402 Rel.63263n
Hardware Version:TL-MR6400 v3 00000002
Country: Malaysia
Service Provider: Telekom Malaysia
Service Plan: Unifi Air
LTE Band: Band 5 (only this available in my area)
Issue:
frequent disconnect from the service when using the router, mininum once per 2 hours. Internet service provider proved no issue as the same simcard works fine in my tablet to act as hotspot. So far the only way to recover connection is to restart the router.
attached screenshot before disconnect:
will update this reply with screenshot after disconnect next time.
P.S. unable to access system log, will show blank even waited for long time so should not be loading time issue.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Kevin_Z Hi man, same issue. Could you please send me the lastet beta firmware for TL-MR6400 v4? I have many disconnections per day with the current firmware. Thanks a lot
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 50487
Replies: 156
Voters 1
