Archer C5400X V1.0 Wifi 2.40 and 5.0 bands giving incorrect password/unable to connect error
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Hello,
i have contacted the support to help me but they only told me to do what i already did:
-i tried changing passwords - did not work
- i tried changing width and the channels - did not work
- i tried reseting the device - did not work
- i tried the 30s method of reseting - did not work
- i tried my iphone and my galaxy and my laptop on different routers theyre connecting fine but with this it doesnt connect.
keeps giving me incorrect password/ unable to join error.
it was working fine for some months but now its not .
please help.
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Have you tried to enable Smart Connect? Are you using a network name and password you used on a previous router? If so the client devices may think they are connecting to that device and give the invaild password as a result. You can also try this Beta Frimware. http://support.tp-link.com/f/3ba5085b7c/?dl=1 Designed to address a issue with in Homecare but might also help with your concern, not sure if it will or not because this is a unique issue but new FW often optimizes other services as well. I'd start with Smart Connect and go from there.
Let us know
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Thanks carl,
i tried to turn on the smart connect but no luck note that i have turned off the wifi SSID from the ISP modem so i only have the C5400X wifi band on since i bought it and set it up few months ago which was working fine, i also tried updating the beta firmware but no luck also still same error incorrect password and unable to join.
thanks
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Ok, we need to determine if the issue is hardware or software. Try switching your wireless to an Open, unsecured network (testing only) and then see if devices can connect. Also try to connect to a guest network as they are seperate radios. Let us know the results.
thank you
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@Carl So update:
I've removed the security from my wifi and also i opened the Guest network,
-all of my devices are not able to connect to both my original network and guest network
- except my andorid phone ( including myself and my wife we have2 windows pc 1 imac 1 macbook 2 iphones and 1 android phone) so all of the devices cant connect except my andoird phone it connects to my original network but cant get internet BUT it connect to my guest network and have internet with no issues.
Regards
Ahmad
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Sounds like a hardware failure then. Email us at ussupportteam@tp-link.com so we can collect the proper infromation and start the RMA process for you.
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ok.. i bought it from Jarir bookstore though should i return it to them since theyre the retail?
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I don't reconize them as an authorized retailer so to be safe i would return through them. They may be a VAR through a distrubitor but that would be a different porcess and I'd hate to see you have a delay in the return/exhange process.
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