pa4020p + pa4010p After almost two years small disconnections

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pa4020p + pa4010p After almost two years small disconnections

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

DA84

2019-07-08 12:38:37 - last edited 2019-07-08 12:40:08

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pa4020p + pa4010p After almost two years small disconnections

2019-07-08 12:38:37 - last edited 2019-07-08 12:40:08

Model: TL-PA4020P KIT

Hardware Version: V1

Firmware Version: 1.1.0.744-01_402011_140208_001

Hi, I have 2 pa4020p v1.1 and 2 pa4010p v2.4. I used them to connect the ipcam fullhd (total 6) for home video surveillance, with the pa4010p that brings everything to the router. After some time, just under 2 years, I noticed some small or more frequent disconnections that before were not there by creating holes in the surveillance videos. In certain hours they also occur with the lighting of an external 30w led spotlight that has not created this problem before. I would like to know if there is a firmware that stabilizes the connection a bit ... or could it be too heavy on the lines like TV or similar? From the tpPLC utility I notice that the respective connections of the 3 powerline are 185 - 123 - 110 mbps
Waiting for a reply, I thank you and greet you.

I apologize if my English is not very good

DA84

1 Reply

Kevin_Z

2019-07-09 11:47:27

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Re:pa4020p + pa4010p After almost two years small disconnections

2019-07-09 11:47:27

@DA84

What is the light status of the powerline adapters when the client device lost connection?

At that time, what is the IP address and gateway obtained by your computer? Instruction as below:

https://www.tp-link.com/support/faq/838/

And please refer to the following guidance to do some troubleshoot to narrow down the root cause.

https://www.tp-link.com/support/faq/2230/

Please provide more details after that.

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pa4020p + pa4010p After almost two years small disconnections

pa4020p + pa4010p After almost two years small disconnections

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