Unable to connect with Maxis
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Hi, I'm having issue with Deco M4 setup with Maxis home fiber. I've downloaded and install the Deco android apps to setup as per instructions. I managed to get all thing done successfully just the Deco unable to connect to Internet. Pppoe user I'd and password is correct and I can connect when I revert back to my old asus router. Vlan also checked with isp which is 621. Any advice?
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@Kevin_Z please help I'm having trouble with internet connection.. I connected Ethernet from the main e4 to maxis router.. did all the steps but to no avail
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@Muize Did you setup using andriod phone? Try use IOS as my Deco M4 and M9+ both unable to setup using andriod but IOS.
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Hi,
Since the Deco is connected behind the Maxis home router, did you use dynamic IP as the internet connection type?
And what is the model number of your Maxis router?
If the computer is connected directly to the Maxis router, are you able to get internet on the computer without additional configuration?
Thank you very much!
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@TP-Link thanks for your reply.
1- I've used dynamics ip
2- no internet using Ethernet cable to my laptop
3 maxis router: tp link ac1200 wireless dual band
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HI,
For the TP-Link AC1200 wireless dual band, Is it Archer VR400?—you could check it on the back label;
--if yes, what is the working mode on the AC1200, router mode, or bridge mode?
If the laptop could not get internet from the TP- Link ac1200 wireless, the connection might not be dynamic IP only, maybe dynamic IP with Vlan, or PPPoE with vlan?
What are the internet connection details required by the internet service provider?
Thank you very much and wait for your reply.
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Same for me. Cannot connect to Maxis home fibre with deco E4. After switch back to maxis original router the internet works. Tried both ios and Android, both not working. Help needed asap
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@TP-Link how do we know whether it's dynamic IP or pppoe or vlan?
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Did you guys follow this?
https://www.tp-link.com/my/support/faq/2893/
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I setup my M4 and M9+ using this guide.
https://www.blacktubi.com/guide/deco-m4-unifi-setup/
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I'm able to setup the deco E4 mesh now. I found that the in app (both Android & iOS) setup instruction is very misleading and that caused my setup failed at the beginning. The step by step instruction asked to connect the ISP modem with E4, which is incorrect; the modem has to connect to the original router from Maxis at all time, you have to connect the Deco E4 to maxis router, not modem, that said, you do not mess the original maxis home fibre "modem+router" setup, just let it be, what you need to do with your new Deco E4 is to connect it with the original router, that's it.
Original maxis home fibre setup: Modem + Router.
With Deco E4 setup: Modem + Router + Deco E4.
Thanks to the video uploaded by OOKAS on youtube, that caption at (0:16) trigger me to try the correct setup: https://www.youtube.com/watch?v=ckf-RUA7Wd4 and I finally got it right.
My Deco E4 work like a charm now, with just 1unit Deco E4 is sufficient to boost the signal across my entire appartment unit ~1350sqft.
I bought the package with 2unit E4 inside but I only setup the 1st unit E4 at living room (modem + router + Deco E4), I don't even need to setup second unit of E4 in my furthest bedroom which suffers weak wifi signal previously.
Hope this helps.
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