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Archer C5400 : Internet Keeps disconnecting several times a day

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Archer C5400 : Internet Keeps disconnecting several times a day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C5400 : Internet Keeps disconnecting several times a day
Archer C5400 : Internet Keeps disconnecting several times a day
2019-04-21 12:54:27 - last edited 2019-04-23 02:31:48
Model: Archer C5400  
Hardware Version: V2
Firmware Version: 1.2.2 Build 20170912 rel.56240(5553)

My router keeps disconnecting to the internet several times a day, it was working great for a month then suddenly for the past 2 weeks, the problems show up.  I tried below points but the issue is still not fix.

 

1. Place it to another power source ( just to check maybe its a power issue)

2. Restart the Modem.

3. It has also the latest firmware.

 

 

 

Below are some logs that i took from my tplink router :

 

 

2019-04-21 15:20:49 led-controller[1096]: <7> 288009 Failed to read WAN_ON
2019-04-21 15:20:49 led-controller[1096]: <7> 288004 WAN1_ON is found
2019-04-21 15:20:49 led-controller[1096]: <7> 288004 WAN0_OFF is found
2019-04-21 15:20:49 led-controller[1096]: <7> 288004 LAN_ON is found
2019-04-21 15:20:49 led-controller[1096]: <7> 288003 Led rule name is WAN1_ON
2019-04-21 15:20:49 led-controller[1096]: <7> 288003 Led rule name is WAN0_OFF
2019-04-21 15:20:49 led-controller[1096]: <7> 288003 Led rule name is WAN_ON
2019-04-21 15:20:49 led-controller[1096]: <7> 288003 Led rule name is LAN_ON
2019-04-21 15:20:49 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:20:49 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:20:49 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:20:49 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:20:49 led-controller[1096]: <6> 288051 Start to run WAN1_ON
2019-04-21 15:20:49 led-controller[1096]: <6> 288051 Start to run WAN0_OFF
2019-04-21 15:20:49 led-controller[1096]: <6> 288051 Start to run LAN_ON
2019-04-21 15:20:49 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 15:19:53 led-controller[1096]: <7> 288009 Failed to read WAN_ON
2019-04-21 15:19:53 led-controller[1096]: <7> 288004 WAN1_ON is found
2019-04-21 15:19:53 led-controller[1096]: <7> 288004 WAN0_OFF is found
2019-04-21 15:19:53 led-controller[1096]: <7> 288004 LAN_ON is found
2019-04-21 15:19:53 led-controller[1096]: <7> 288003 Led rule name is WAN1_ON
2019-04-21 15:19:53 led-controller[1096]: <7> 288003 Led rule name is WAN0_OFF
2019-04-21 15:19:53 led-controller[1096]: <7> 288003 Led rule name is WAN_ON
2019-04-21 15:19:53 led-controller[1096]: <7> 288003 Led rule name is LAN_ON
2019-04-21 15:19:53 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:53 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:53 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:53 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:53 led-controller[1096]: <6> 288051 Start to run WAN1_ON
2019-04-21 15:19:53 led-controller[1096]: <6> 288051 Start to run WAN0_OFF
2019-04-21 15:19:53 led-controller[1096]: <6> 288051 Start to run LAN_ON
2019-04-21 15:19:53 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 15:19:52 led-controller[1096]: <7> 288009 Failed to read WAN_ON
2019-04-21 15:19:52 led-controller[1096]: <7> 288004 WAN1_OFF is found
2019-04-21 15:19:52 led-controller[1096]: <7> 288004 WAN0_ON is found
2019-04-21 15:19:52 led-controller[1096]: <7> 288004 LAN_ON is found
2019-04-21 15:19:52 led-controller[1096]: <7> 288003 Led rule name is WAN1_OFF
2019-04-21 15:19:52 led-controller[1096]: <7> 288003 Led rule name is WAN0_ON
2019-04-21 15:19:52 led-controller[1096]: <7> 288003 Led rule name is WAN_ON
2019-04-21 15:19:52 led-controller[1096]: <7> 288003 Led rule name is LAN_ON
2019-04-21 15:19:52 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:52 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:52 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:52 led-controller[1096]: <7> 288001 Receive data length = 132
2019-04-21 15:19:52 led-controller[1096]: <6> 288051 Start to run WAN1_OFF
2019-04-21 15:19:52 led-controller[1096]: <6> 288051 Start to run WAN0_ON
2019-04-21 15:19:52 led-controller[1096]: <6> 288051 Start to run LAN_ON
2019-04-21 15:19:52 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 14:20:35 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 14:19:38 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 14:19:37 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 12:19:49 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 12:18:52 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 12:18:51 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 11:19:34 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 11:18:38 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 11:18:37 led-controller[1096]: <3> 288753 Config importing failed
2019-04-21 09:49:25 led-controller[1098]: <3> 288753 Config importing failed
2019-04-21 09:48:28 led-controller[1098]: <3> 288753 Config importing failed
2019-04-21 09:48:27 led-controller[1098]: <3> 288753 Config importing failed
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#1
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2 Reply
Re:Archer C5400 : Internet Keeps disconnecting several times a day
2019-04-25 07:05:00

Hi,

 

May I know who is your ISP?

 

What is the light status of the C5400 when the connection drops? Please login to the web UI of the C5400 and take a full screenshot of the advanced-status page and send it to us.

Note: How to login: https://www.tp-link.com/en/support/faq/1523/

 

Meanwhile, can you get internet from the modem/ directly when the C5400 drops connection? What is the IP address and default gateway obtained by your computer at that time?

Note: How to check IP address and default gateway: https://www.tp-link.com/en/support/faq/838/

 

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/en/support/faq/2237/

 

Thanks in advance, and may it help.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Archer C5400 : Internet Keeps disconnecting several times a day
2020-04-07 22:50:48 - last edited 2020-04-07 22:51:03

@JonB 

I also had this problem. I tried sorting this out with tp-link tech support, but that was unsuccessful.

In the end I found what worked and I get no disconnects at all now is to go into QoS setting and change every PC, NAS, Chromecast etc to a high priority device.
The only things I left at defualt were very low bandwidth devices, such as Smart bulbs, smart power boards etc.

Try that, I'm pretty sure this will sort out your issues

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Helpful: 1

Views: 4006

Replies: 2

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