Frequent disconnection internet log is "ppp2 LCP down" on C3150 v2
Region : Taiwan
Model : C3150
Hardware Version : V2
Firmware Version : Archer C3150(US)_V2_170926
ISP : Hinet ADSL 100M/40M (PPPoE)
Issue : It will be LCP down within a week regularly
Has anyone encountered the same problem?
Regards
GuoSyuan
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Hi,
The log will show up when the PPPoE connection drops.
Back to your case, we need collect some details when the connection drops to do fruther analysis:
1. What is the light status of the C3150 at that time? How often it happens?
2. With your device connected to the router directly, can you access internet?
3. Meanwhile, please try to access the web interface of the C3150 and take a snapshot of the advanced-status page.
4. Besides, how do you reconnect to the internet after it lost signal?
There is an instruction to narrow down the issue you can refer to as well.
https://www.tp-link.com/tw/support/faq/2237/ or https://www.tp-link.com/en/support/faq/2237/
Good day.
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Hi Kevin
1. What is the light status of the C3150 at that time? How often it happens?
Ans: Only internet LED off, as below photo
2. With your device connected to the router directly, can you access internet?
Ans: No, We can not access the internet. But, We have confirmed the up-link port it can access the internet via the PPPoE.
3. Meanwhile, please try to access the web interface of the C3150 and take a snapshot of the advanced-status page.
Ans: Only the internet has a red fork, as below (Remark: The screenshot comes on the simulator, but the screenshot is same.)
4. Besides, how do you reconnect to the internet after it lost signal?
Ans: We are trying to reboot the C3150 still not workable, then we have replugged the power still not viable(Remark: PPPoE always not connect on the internet)
Until firmware upgrade to version "C3150(US)_V2_170926", then redial PPPoE be able to connect on the internet.
But....connection within 7-days... the PPPoE disconnect again....
After reboot, the PPPoE be able to connect internet.....
Regards
GuoSyuan
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Hi,
Could you please show me a full screenshot of the advanced-status page when the C3150 stops working?
Meanwhile, please go to system tools-system log- save log and export it to us.
Besides, when and where did you buy this Archer C3150?
Good day.
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Dear Kevin
Here is the advanced-status page full screenshot
Please find attached the "log.txt"
Besides, the PPPoE connection broken in the 2019-04-09, the log record as follows
===Log record =============================================
2019-04-09 05:27:06 [6] PPP: ppp2 rcvd [LCP TermReq id=0xc5]
2019-04-09 05:27:06 [3] PPP: ppp2 LCP down
2019-04-09 05:27:06 [4] PPP: ppp2 LCP down
2019-04-09 05:27:06 [6] PPP: ppp2 sent [LCP TermAck id=0xc5]
2019-04-09 05:27:10 [3] PPP: ppp2 User request
2019-04-09 05:27:10 [3] PPP: ppp2
=========================================================
We buy the C3150 on the PCHOME(https://24h.pchome.com.tw/) in Taiwan date 2018/12/08 (four months ago), the receipt as follows.
Regards
GuoSyuan
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Hi,
In your case, could you please try to connect only one device to the router and test if the network is stable?
And when the internet light off on the router C3150, please unplug it from the front end device that feeds the router like a hinet box/modem router. Then connect a computer directly to hinet box and do a pppoe dial up on your PC. Please check if you have internet from the hinet box at that moment.
About how to pppoe dial up on a PC when it is linked to the hinet box, please refer to: https://www.tp-link.com/tw/support/faq/152/ or https://www.tp-link.com/en/support/faq/339/
Thanks, good day!
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I have same device and same issues here.
Could anyone give me a hand?
It's annoying me by keep dropping couple of days.
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@GuoSyuan any solution plz?
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