INTERNET connectivity/SSID issue

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INTERNET connectivity/SSID issue

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INTERNET connectivity/SSID issue
INTERNET connectivity/SSID issue
2019-03-16 21:20:37 - last edited 2019-03-18 11:23:04
Model: TL-WPA4220 KIT  
Hardware Version:
Firmware Version: 1.3.0.2134-00_422091_160313_903

I have the following problems\issues and would be grateful for any assistance.

 

Specifics

Issue 1 - Device fails to connect to router when in wired mode (Laptop wireless adapter deliberately turned off as wired connection)

1) A router is connected to the ISP using a microfilter.

2) One port on the router is connected to an adapter (model TL-PA4010) and plugged into the electrical mains.

3) A laptop 20 yards away on the same floor and corridor has an ethernet cable connected to a similar adapter (TL-PA4010) plugged in to the elctrical mains.

4) The laptop network manager says the machine is joined to the network (using Local Area Connection) but has no internet connection.

 

 

Issue 2 - Device connects to internet in wireless mode but SSID is shown as that given on the rear of the adapter

1) Laptop wireless adapter enabled.

2) One port on the router is connected to an adapter (model TL-PA4010) and plugged into the electrical mains.

3) Adapter (model TL-WPA4220) located 3M away from the laptop produces an excellent signal

4) Network management software on the laptop shows two networks available, the existing home network (19XX) and an unidentified network (TP-LINK_952E18).

5) Connecting to the network (TP-LINK_952E18) requires the code on the rear of the laptop.

 

Questions:-

Issue 1

a) Why does the laptop fail to operate in wired mode?

 

Issue 2

a) Why is the network information broadcast by the adapter not that of the home network (19XX) when it has been linked to the router using the WPS facility, which obviously works otherwise it would fail to connect to the internet?

 

Any help would be appreciated.

 

Thanks,

HMN

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2 Reply
Re:INTERNET connectivity/SSID issue
2019-03-19 06:53:38

Hi,

 

What is the light status of the TL-WPA4220KIT? 

 

With your laptop connected to the adapter by wired cable, please check the IP address and default gateway. Below is the instruction:

 

Note: Please take a picture of the status-details page and post there. 

 

The TL-PWA4220 has wifi function, the TP-LINK_952E18 should be the default one which printed on the bottom label, and you can find the default password on the rear of it as well. 

 

Regarding to the WPS falicity, from the current situation, it seems that there is something wrong. If you want to customize the network name, you can follow the instruction below to do that: 

https://www.tp-link.com/en/faq-398.html

 

Besides, you can hard reset by holding the reset button/hole for 10s and then repair them and test whether it works.

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:INTERNET connectivity/SSID issue
2019-03-19 06:55:10

How to check the IP address and default gateway, please refer to https://www.tp-link.com/en/faq-838.html 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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