Dropped Connections, please help!

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Dropped Connections, please help!

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Dropped Connections, please help!
Dropped Connections, please help!
2018-12-23 08:03:46

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Hardware Version : 

Firmware Version : 

ISP : 

Hello, 

I am in the UK and have Sky Broadband. I was getting constant dropped connections randomly with their equipment so upgraded to TP-Link, yet I am still getting dropped connections, can anyone help? 

I have an Archer VR900 downstairs (v2) and a C50 router upstairs, both are connected by a TP Link power line adapter. I have scanned for the best channels to use through my mac, have the modern set to look for Sky's DNS settings manually. 

When the service drops the NCSI shows as a fail and it states 'please configure DNS settings manually' but I have done that. If I change the dns settings to something like open DNS my ping times are awful and the speeds are lower. 

Also, every time the connection drops, I check the Sky broadband checker and it says the service is fine. 

The only thing I can think of is the power lines are connected using extension cables, but the problem still persists if I just connect to the downstairs modem 

Any help would be much appreciated.

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Re:Dropped Connections, please help!
2018-12-24 15:54:43
Since you had the problem prior to the upgrade to TP Link, the problem seems to be somewhere else. Check to see if you have the dropouts when the MAC is attached directly to the modem (bypass router). If you do, try different ethernet cables to ensure it is not the cable. If you still get dropouts, I would check all the connectors and wires prior to the modem. The connections should be clean and use quality connectors. Are you using RG6 instead of RG59 up tp the modem? If you have other devices such as TVs on your cable, try bypassing them to see if that helps. Also you do not want a cable or connector with no device attached. If no dropouts with MAC attached to the modem, then check and/or replace the wiring between the modem and router. Let us know what works for you.
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