@Hack27 Hi, 1. Please check if the H200 and the Tapo C120 are connected to the same router's Wi-Fi/network. Only when the two devices are under the same network, you can store the C120's recordings...

@Falseunity Hi, Please confirm the following information for the reported issue. 1. What's the model number and OS version of your phone? 2. Please go to the Tapo app > Me > About page to check the...

@Jasonalyson Hi, If your Tapo camera meets the requirements of the free trial, you will see a banner on the live view page offering a 30-day free trial. You can tap on it to check the detailed...

@Ephraim Hi, You can refer to the following instructions to troubleshoot: Why does my Tapo camera automatically enable the Static IP option? Best Regards

@PaulTGG Hi, 1. The problematic camera has a solid amber light when the issue occurs, it may be the router has some special settings for this camera only, such as parental control, access control,...

@fisko Hi, Thank you for the information provided. Since your case has been escalated to our tech team, we recommend replying to the email(TKID250413131) for further analysis. Best Regards