@JohnRose Hi, If the LED is flashing red slowly rather than flashing red and green after a factory reset, it means you have not reset the camera successfully. Please press the reset button for 10...

@Mark_Jensen Hi, 1. If the camera that connects to another Wi-Fi network has the same issue, please let me know. 2. On the router, please try to change the DNS server to 8.8.8.8 and 8.8.4.4, then...

@webellowe Hi, You can try the following steps: 1. Enable a hotspot Wi-Fi on your phone, and set the name and password the same as the Wi-Fi network in the apartment. 2. Factory reset the camera,...

@CarlaReis Hi, For the reported issue, please confirm the following information. 1. Send me(@Solla-topee) your TP-Link account and the camera's MAC address via a private message. 2. Where did you...

@Montstar Hi, Typically, we do not recommend using power extension cords on the camera, especially outdoor ones, as they can pose a risk of lightning damage that may void the product's warranty, and...

@CamCamCam Hi, For the camera that has an unstable issue, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. If the RSSI value is less than -70 dBm,...