Home

Forums

Stories

Knowledge Base

Home Network Community > 5G/4G Wi-Fi Routers/MiFi > 5G Not stable, frequent disconnection with 5-10 seconds disturbances

< 5G/4G Wi-Fi Routers/MiFi

5G Not stable, frequent disconnection with 5-10 seconds disturbances

myag

Thursday - last edited Thursday

Posts: 29

Helpful: 13

Solutions: 1

Stories: 0

Registered: 2021-06-23

5G Not stable, frequent disconnection with 5-10 seconds disturbances

Thursday - last edited Thursday

Tags:

Model: Archer NX200

Hardware Version: V1

Firmware Version: Firmware Version:1.4.0 3.0.0 v60a2.0 Build 240814 Rel.58842n

I do notice frequent disconnection/connection on 5G network, reconnect takes 5-15 seconds. Syslog shows below messages.

2024-12-11 18:18:22 [3] LTE: Exception:GetMobileStatus fail
2024-12-11 18:18:27 [3] LTE: Exception:item length too long(1034)
2024-12-11 18:18:27 [3] LTE: Exception:GetMobileStatus fail
2024-12-11 18:18:33 [5] LTE: SIM plugged.
2024-12-11 18:18:33 [5] LTE: Not registered, searching!
2024-12-11 18:18:36 [5] LTE: Registered with a network!
2024-12-11 18:18:36 [5] LTE: Network type is NR.
2024-12-11 18:18:36 [5] LTE: network changed: 0,0->420,1
2024-12-11 18:18:36 [5] LTE: Start connecting to the network!
2024-12-11 18:18:36 [5] LTE: Fail to connect to the network, start autoconnect!
2024-12-11 18:18:38 [5] LTE: Connected to the network!

Device used in KSA with STC network, Netowrk bands B1,B3,N40,N78. Normal operation device alternates between 5G/4G with no error (led white/green) but Exception conditions syslog as above messages.

3 Reply

Marvin_S

Friday

Posts: 2197

Helpful: 160

Solutions: 381

Stories: 0

Registered: 2022-05-09

Re:5G Not stable, frequent disconnection with 5-10 seconds disturbances

Friday

@myag

Hi, thanks for posting question here.

First, it is suggested to insert the same SIM into another LTE device or even a smartphone, then monitor for some time to confirm if the internet works fine and is stable.

Or if possible, you may insert another sim card to compare.

And you may refer to this guide to change DNS for try.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.

myag

LV2

Friday

Posts: 29

Helpful: 13

Solutions: 1

Stories: 0

Registered: 2021-06-23

Re:5G Not stable, frequent disconnection with 5-10 seconds disturbances

Friday

@Marvin_S

1. The SIM is in use for 3 years on Android phone (Moto G 5G, Samsung M23) as USB/Ethernet Tethering to Mesh Router

2. Current Location also tried same phones and no issues , NX200 was swapped for missing band and CA on 5G

3. DNS is same for 5G and 4G+, device doesn't suffer "Exception" conditions on LTE-Plus

Marvin_S

Monday

Posts: 2197

Helpful: 160

Solutions: 381

Stories: 0

Registered: 2022-05-09

Re:5G Not stable, frequent disconnection with 5-10 seconds disturbances

Monday

@myag

Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Welcome to update solution here once the problem is resolved.

Thank you!

5G Not stable, frequent disconnection with 5-10 seconds disturbances

5G Not stable, frequent disconnection with 5-10 seconds disturbances

Information

Voters 0

Tags