This Article Applied to:

Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.

Phenomenon Description:

The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.

Available Solutions:

• The official firmware will be released later to optimize this issue.

• Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:

Note:

1. Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!

2. It is recommended that all Decos in the network be upgraded to beta firmware.
3. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
4. How to update the satellite Deco units:

 When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:

• Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
•  Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.

       -If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.

• After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.