AX20 V3.0 disconnecting from the internet (STILL!)

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AX20 V3.0 disconnecting from the internet (STILL!)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX20 V3.0 disconnecting from the internet (STILL!)
AX20 V3.0 disconnecting from the internet (STILL!)
2023-11-08 07:55:21
Model: Archer AX20  
Hardware Version: V3
Firmware Version: 221107

As many have described before even in V3.0 which I have owned for about 4 months still the disconnections remain.

This is a huge glitch for Tp-link as several of its routers are affected and I am still surprised they have not figured out a fix for this yet.

 

AX20 with firmware 221107 worked fine actually disconnecting once a month or so which I wouldn't mind.


Decided to upgrade to firmware 20221016 to see if those infrequent disconnections would stop but guess what? As soon as I did

my modem would disconnect twice a day!!! The ''internet light'' would either go amber or the modem would just reboot (No change in settings).

Also while it was working the speed was slow and the wifi signal became worse.

 

I downgraded back to first release 221107 and now it has gone back to 'normal'. There is even a newer version '' 20230219" which I haven't tried

but I am not going to bother to be honest, it seems with every new release things get worse.

 

I am coming from the A10 router which had the exact same issues and return to the store under warranty due to this and got the AX20!

 

If Tp-link does not fix this this router will be my last Tp-link device.

 

I recommend everyone who has V3.0 to stick to initial firmware 221107 or let me know if the latest 20230219 makes any difference.


Does anyone have any other solutions to try>?

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Re:AX20 V3.0 disconnecting from the internet (STILL!)
2023-11-09 06:56:23

  @NikoSIK 

 

Your current firmware 221107 is newer than 20221016 actually, so installing 20221016 is a downgrade.

 

The latest firmware added many new features and fixed some security issues, but no device stability improvement mentioned, so not sure whether it makes any difference regarding the disconnecting issue, but for me, I usually like to keep the firmware updated to latest version.

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Re:AX20 V3.0 disconnecting from the internet (STILL!)
2023-11-10 02:25:31

  @QRene 

Yes exactly this is why I do not want to bother upgrading to latest firmware. Seems it will not fix the issue.
I am in contact with TP-link support now, if they cannot solve it I will send it back for refund.

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Re:AX20 V3.0 disconnecting from the internet (STILL!)
2024-01-12 23:48:50 - last edited 2024-01-12 23:51:23

1.1.4 Build 20230219 rel.69802(4555) has been rock solid so far for me. Used the AX20 v3 for roughly a month. Had to replace my old C1200 as it was starting to randomly reboot out of nowhere.

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