Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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Is it also planned to have a new Firmware (may Beta) for the AX50?
Please see https://community.tp-link.com/en/home/forum/topic/520012?replyId=1035090
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kande wrote
Yes, the router offered me an upgrade and after installation the Xiaomi Redmi 7 and Umidigi A9 Pro disconnected at WPA / WPA2-Personal at 2.4 GHz. After switching to WPA2 / WPA3-Personal, only Umidigi A9 Pro. The Umidigi A9 Pro disconnects on the 5 GHz network with all setting options. After returning to firmware 1.3.1 Build 20210524 rel.40909 (4555) everything is functional.
@kande Please try installing the beta firmware we provided in my original post, then monitor again.
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Kevin_Z wrote
kande wrote
Yes, the router offered me an upgrade and after installation the Xiaomi Redmi 7 and Umidigi A9 Pro disconnected at WPA / WPA2-Personal at 2.4 GHz. After switching to WPA2 / WPA3-Personal, only Umidigi A9 Pro. The Umidigi A9 Pro disconnects on the 5 GHz network with all setting options. After returning to firmware 1.3.1 Build 20210524 rel.40909 (4555) everything is functional.
@kande Please try installing the beta firmware we provided in my original post, then monitor again.
@Kevin_Z Thanks Kevin_Z, but it didn't help. The wifi network was in perfect order without outages, unfortunately the internet connection did not work. I reset and reset the provider parameters - without success. Imported settings from backup - without success. Restoring the older firmware solved everything without further intervention in the settings.
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kande wrote
@Kevin_Z Thanks Kevin_Z, but it didn't help. The wifi network was in perfect order without outages, unfortunately the internet connection did not work. I reset and reset the provider parameters - without success. Imported settings from backup - without success. Restoring the older firmware solved everything without further intervention in the settings.
@kande If that is the case, and you are willing to investigate further, we would like to escalate the case to the support engineers, they will try to find it out what may make this difference. We have sent you an email to your registered email address, please check and respond.
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Hello,
I have for 1 year Archer AX20_V1.0, without troubles. BUT. Yesterday I want adjust QoS and when I logged in to the router setting it offers me firmware update.
So I proceed update to Archer AX20(EU)_V1_210902.
It was working for half day. But day after I got internet disconnection.
It does not help me even reboot or power on/off.
Few time it works (without any action from my side) for very short time.
Then I decided upload previous firmware Archer AX20(EU)_V1_210524 and it looks that troubles gone away.
I am very dissatisfied that TP link keep this problematic firmware for downloading.
I am not paid by TP link for testing their product.
In my eyes TP link fell down with this kind of behavior towards to customers...
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I've been in contact with probably close to 10 customer service representative the past few days over this issue. Everyone has given me directions for "fixes" that never work and then they immediately hang up and then I have to call in again and be on hold. They always want me to respond on email instead of over the phone and then it takes them forever to reply to my email. It's a massive problem to lose hours of work time dealing with tp link everyday. Please offer a real fix so I don't keep wasting more time. The beta update did not fix the problem. I have Archer AX73 V1.6. The last support representative made me email her info to start the replacement process, but I am still waiting on a reply.
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I have been experiencing the same issue as others on the board. The latest firmware update has caused major problems with connectivity. Intermittently drops.
I have installed prior firmware versions thinking this would resolve, but nothing works. All prior versions also have intermittent drops now. Not sure what was done on last firmware upgrade but it has caused major problems with my fairly new router.
If a solution can not be found soon, I will go buy another brand of router to get reliable internet again. This situation is horrible for both home and business.
I have replaced cables, contacted internet provider, and tried 3 versions of firmware on router. Cables and Provider check out, no problem. Router is issue since last firmware update.
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