TL-MR 100 Frequent Disconnection Issue
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I am from India and using Vi Sim as ISP provider but .After all configuration it disconnect after certain time,although in router internet light is glowing. Also I want to know you that VI is not included in your ISP, So I need to configure it manually. Please resolve this issue as early as possible.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thanks for getting back quickly.
The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Sir it happen again and this time i take all before and after restart logs as you said 
- Copy Link
- Report Inappropriate Content
Thank you very much, our engineers will help analyze and fix it, please follow it up via email directly.
- Copy Link
- Report Inappropriate Content
Sir i notice When I get random almost phantom disconnects during the day. When I look at the log on my TP-Link MR 100, the disconnects happen when this occurs:
DNS 81.139.57.100 resolve timeout for dns.msftncsi.com
DNS 8.8.8.8 resolve timeout for dns.msftncsi.com
- Copy Link
- Report Inappropriate Content
My MR100 has the same problem. Instead of restart, I click Save on Internet settings option and new public ip gets assigned and then internet comes back.
Can you please let me also know on the fix as this happens repeatedly after 2-3hrs
- Copy Link
- Report Inappropriate Content
Thank you for posting on the TP-Link Community.
May I know which firmware are you on now with the MR100?
Who is your SIM card carrier, please? When the internet stops on the MR100, and you logged into the web interface, can you please verify if the band is changing before and after you click on Save button?
If you insert the same SIM card into your phone at the same location, is it working stably with the same public IP as well as the same band? Which band is it? You could download LTE discovery App or LTE Cell Info: Network Status to check band on the phone.
- Copy Link
- Report Inappropriate Content
I am using 201016 firmware that allows manual band selection.
Airtel- works only with B3..when I select B40, I can see the selected band in status but immediately it shows no service. Same works fine in phone with B40 without any interruption.
When internet stops working or speed goes down to 50kbps (usually 1mbps consistent)-
I have kept the settings to manual B3 so change of band doesn't occur. But IP address changes when 1) toggle the data on/off or
2) just click save without changing anything
and internet resumes with full speed.
- Copy Link
- Report Inappropriate Content
Thank you very much for getting back with the required info.
The tech team was made aware of your issue. They will likely reach out to you via email to continue to troubleshoot your issue.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, did you mean after updating the firmware TL-MR100(EU)_V1_210119, the modem started dropping the internet connection?
If yes, can you help me check the following information:
- Did both wireless and Ethernet connections have the same issue?
- How often did the internet get disconnected within one day and how did you restore the connection?
- Have you ever tried to put the SIM card into the mobile phone to check whether the SM card could provide a stable connection?
- Would there be any error message or notice on the web interface of the MR100, especially on the status page?
-if possible, please save us a picture of the status page before and after the internet connection got disconnected?
By the way, please also help me save the system log on the modem;(please do not reboot the modem before saving the log)
Thank you.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 5495
Replies: 22
Voters 0
No one has voted for it yet.