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TL-MR6400 disconnected many times per day

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TL-MR6400 disconnected many times per day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-MR6400 disconnected many times per day
TL-MR6400 disconnected many times per day
2019-08-10 08:27:44 - last edited 2020-07-02 03:47:27
Model: TL-MR6400  
Hardware Version: V4
Firmware Version: 1.7.0 0.9.1 v0001.0 Build 181214 Rel.49556n

Hi everybody,

 

My Internet left many times per day on my TL-MR6400 v4, just bought....

 

When the problem happened, all lights of the modem are on.

 

I saw many users have same problem with different models of 4G modem. I saw answers given by tp-link staff.

 

So I create a manual apn profile, set manual dns servers on dhcp menu (8.8.8.8 and 8.8.4.4), check 4G connection with my phone but the problem is persistent.

 

 

Nothing appears in the system log, all steps indicate "pass" in diagnostic menu...


 

 

So I need to reboot the modem and it works again. So please help

 

status during problem...

 

 

System log during problem

 

diagnostic during problem

 

 

profile

 

dns

 

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#1
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2 Accepted Solutions
Re:TL-MR6400 disconnected many times per day-Solution
2020-07-02 03:47:19 - last edited 2020-07-02 03:47:27

 

Hi all,

 

If you have the disconnection issue with your router, please provide the information mentioned below so that we can speed up the whole process and offer a solution. 

 

1. Please give us a brief introduction to the current issue; what kind of troubleshooting you have done and what about the corresponding results. 

 

2. What is the model number of your device? And its hardware and firmware version. 

Note: Please ensure that its firmware is already up-to-date. 

 

3. Please check the country version of your router as well. It is printed on the bottom label of the actual device, next to the model number.

 

4. You can try to create the network profile manually or update the ISP profile. 

https://www.tp-link.com/support/faq/1663/ 

 

5. Please keep an eye on the Band info (Advanced-Status page) when the network is working fine and when it is not, whether there is a difference.

 

Thanks for your support and cooperation in advance. Have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#115
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Re:TL-MR6400 disconnected many times per day-Solution
2021-06-15 03:15:19 - last edited 2021-06-15 03:16:08

@Virgixx 

 

Hi, you can find the beta firmware to select the band manually on the MR6400 here:

https://community.tp-link.com/en/home/forum/topic/241534

 

Note: Be sure you are installing the correct firmware for your hardware, you can verify that by checking the router bottom label, which will display a V4 or V5.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#158
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Re:TL-MR6400 disconnected many times per day
2019-08-12 10:40:27

@chim57 

 

Thanks for your effort to do the troubleshooting on the TL-MR6400.

 

While cause the issue still presistent, you can try to install the beta firmware to give it a go and test whether it works well.

 

I will send you the firmware personally. 

 

Any updates, please let us know. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Re:TL-MR6400 disconnected many times per day
2019-08-12 13:43:36

Thanks in advance Kevin

 

My TL-MR6400 is an european version bought at Amazon EU S.a.r.L

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#3
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Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-13 02:26:03

@chim57 

 

Thanks for your clarification.

 

Have you ever tried to install the firmware I sent?

 

Any updates yet? 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-13 06:08:37

Sorry Kevin but I've nothing received....

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#5
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Re:Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-14 08:24:17 - last edited 2019-08-14 20:27:42

Please Kevin don't forget to send me the beta firmware....

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#6
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Re:Re:Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-14 20:27:05

Some news for you Kevin,

 

I just have the problem so I've tested to ping some interesting IP before reboot the modem

 

IP of the TL-MR6400 alias 192.168.1.1 : it's work

IP of my all my local network devices connected via wifi or wire (192.168.1.X) : it's work

 

IP of the primary dns notified in status (192.168.10.110): it's work

IP of dns notified in the dhcp settings menu ( 8.8.8.8 and 8.8.4.4 ) : it's work

 

All other IP or name of website don't work .....

 

tested with ping google.com or ping 193.252.19.3 and 80.10.246.2 ( dns servers of french orange provider )

 


 

If it can help you !

Don't forget to send me the beta firmware please

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#7
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Re:Re:Re:Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-15 00:38:26

@chim57 

 

Hi I sent it to you on Monday via message.

 

You can check the message information on the community. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:Re:Re:Re:Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-15 12:24:11

Kevin I receive nothing monday so please resend me the beta firmware

 

Thanks in advance

 

Michel

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#9
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Re:Re:Re:Re:Re:Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-16 00:58:04

@chim57 

 

Okay, I send you another message again. Please check your inbox.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:TL-MR6400 disconnected many times per day
2019-08-16 08:54:02

Firmware received, I'll test it as soon as possible.

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#11
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