@ctaylor Hi, Does your range extender have the same Wi-Fi name as the router? Please restart the camera, and when it is online, please go to the Tapo app > Camera's Device Settings > Device Info...

@Dgeoff Hi, Please confirm the following information for the reported issue. 1. What's the LED status on the camera? Can you control the camera remotely? 2. Please try to force close the Tapo app,...

@FREEMANBG Thank you for sharing your experience.

@Jarkky Hi, Please confirm the following information for the reported issue. 1. What's the model number and OS version of your phone? What's your Tapo app version? 2. Please check if you can download...

@Sekhonfamily Hi, Can you hear the sound on the camera's Live View page? If so, on the camera's Device Settings > Storage & Recording page, please enable the Record Sound option, and then check if...

@JoseAM Hi, You can refer to the following instructions to troubleshoot if your camera keeps going offline or has delayed notifications. What should I do if my Tapo smart device keeps losing...