@Mauroriga Hi, 1. You can try to change the DNS server on your Deco and check if it helps. 2. On the Deco app, please check if there are Parental Control or Access Control entries for the Tapo...

@Wina85 Hi, If you want the camera to record only during certain times, you don’t need to subscribe to Tapo Care service, but you can insert an SD card into the camera to store video recordings. Then...

@fisko Hi, This is not a known issue, and if you are willing to continue troubleshooting, please confirm the following information, and I will escalate your case to our tech team for analysis. 1....

@DangerScud Hi, For your usage scenario, you can try to cover the IR LED when the camera works in night mode to meet your usage needs. For the request to turn off the IR LED in night mode, it is...

@Aztroboy Hi, Just double-confirm your issue: is your problem that the event in front of the camera is unable to wake it up, resulting in the camera not detecting the event, however, if the camera is...

@Samo Hi, Since your case has been escalated to our tech team, it's recommended to reply to them via email if your problem persists. Best Regards