@Solla-topee hi not recording. Have card in hub.was recording and now nothing past few days.and of course house across road gets robbed 😤 

  @EY8888

Well well well... seems like I am not the only one. Should I be relieved or angry with TAPO team?

I have identical situation like yours. Everything was working fine until 2 days back. Notification and Playback were ok, now there is notification but no recordings. Why did TAPO break this when everything was working fine???????

I have tried all the steps, there have been no change made to app, hub or camera but you guys did!

FIX IT ASAP

SD Card is guaranteed to be ok, detection notification has no issues until couple of days back where the notification is late and not instant. There is nothing wrong with my network, strong signal shown on app for camera, wired to Hub. Get it rectified or even roll back your unstable firmware.

Extremely disappointing to waste so much time to troubleshoot this issue.

Hub Firmware 1.3.6 Build 20240829 rel.71119 <<< seems like your engineering team really f this up

Camera Firmware 1.1.17

  @Solla-topee 

What is the solution now? After trying all in this thread and this https://community.tp-link.com/en/smart-home/forum/topic/656756?replyId=1330064

Solla-topee wrote

  @JasonBourne1 

Hi,
1. Is the problem that you can receive detection notifications but no video recordings stored on the inserted SD card? 
On the doorbell's Live View > Playback & Download > Playback > SD card page, can you see the new video clips appear after receiving the notification and wait for 1 minute?

 

2. Please go to the Doorbell's Device Settings > Storage & Recording page, and send me the pictures of the Local Storage and Recording Schedule page.
Is the Local Recording option enabled?

 

3. You can back up the important video clips from the SD card, format it, insert it into the hub, and then check if it will work.

 

Best Regards

  @Solla-topee 

1) Received notifications and detections, but cannot view recording. Was working fine until 3 days ago with no settings changed except your app update

2)

3) Tested my SD card, genuine and able to store many more GB data. Reformated, same symptoms.

Please bring back to your product and engineering team to work something out. Users didn't change anything, not the settings on the app, didn't shut down any power that affects the hub nor changing battery for the camera. The only change is coming from your app side. Come on! Everything was working fine, until few days back.

  @Solla-topee 

Hi hi, the video clips stored were up to 11 Nov, no more local recording since then. Detections and notifications are still working fine though. There are no problem playing back clips that are 11 Nov and earlier.

I have tested separately there is no issue with the SD card.

Solla-topee wrote

  @JasonBourne1 

Hi,
Thank you for the updates. I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards

  @Solla-topee 

I have the same exact problem, I’m getting notifications for the events but nothing is being recorded, not even when someone presses the doorbell.