I installed the D230S1 doorbell about a month ago and everything was working as intended that I was able to se the livestream, answer calls by video and the detection when it was to record for motion and human detection.

Some days ago the livestream stopped working. It's only a black screen with a spinning arrow for some seconds before it says "tap to update". Also when a answer calls the video is not working. But a the same time al the motion and human detection is working and it's taking and saving video in those instances. 
 

I have tried to remove the batteries and reset the doorbell. Nothing fixed it.

Any ideas for what the problem may be?