D230S1 - Doorbell Unable to connect when trying to speak though doorbell
I am able to live stream my doorbell,
I am able to receive all notifications and video calls fine but when I answer a call with the phone locked OR unlocked and app fully open i get the error message 'Unable to Connect please try again'
I have tried with iphone locked, unlocked, app open, app in the background, fresh doorbell call and to speak via livesteam.
This error message happens even when I live stream and then clcik on the phone icon.
Quick responses work, everything else works, but I cant connect to speak through the my iphone to the doorbell.
I very strong internet/mesh netwrok, hub is connected vie ethernet cable so I dont understand what the issue is here?
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@DonnieDarko3000 Just to close out the thread - Cliff and the TAPO team have been amazing! They pushed a firmware update to my hub and my issue was immediately resolved! FAST AND FANTASTIC SERVICE!!!!
THANKS GUYS! SUPER HAPPY!!
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Anyone who has a similar issue with the Tapo doorbell, check out this solution article. "Link Busy" Cannot Answer Doorbell Ringcall - Doorbell Voice Call "Unable to Connect"
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Is your account linked with Alexa? Check whether the "Doorbell Press Notifications" is enabled for this device in the Alexa App. If so, try to disable it, see if that helps.
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@Wayne-TP yes it was linked to Alexa.
I disabled door bell press notifications - gave it time to refresh but it still didn't work. Then I deleted the door bell entirely from alexa. Still doesn't work.
Any ideas?
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To assist with this case, a specialist will help to follow it up via email. Kindly check your inbox later and confirm.
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@Wayne-TP thanks, I got the email and I can confirm I replied as I followed instructions and send the feedback with all my logs as the email instructed.
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@DonnieDarko3000 Just to close out the thread - Cliff and the TAPO team have been amazing! They pushed a firmware update to my hub and my issue was immediately resolved! FAST AND FANTASTIC SERVICE!!!!
THANKS GUYS! SUPER HAPPY!!
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- Report Inappropriate Content
Anyone who has a similar issue with the Tapo doorbell, check out this solution article. "Link Busy" Cannot Answer Doorbell Ringcall - Doorbell Voice Call "Unable to Connect"
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- Report Inappropriate Content
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