Black curved line on the edge on tapo CCTV

Black curved line on the edge on tapo CCTV

20 Reply
Re:Black curved line on the edge on tapo CCTV
2024-04-30 17:03:58

  @Solla-topee 

I have 3 cameras 325wb 1.0 that have this issue. Do I RMA them? How?

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#12
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Re:Black curved line on the edge on tapo CCTV
2024-04-30 18:57:21

  @Mat74 yes. the image quality so bad outside the line. I think one of the lens cover is 'shrinking'..

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#13
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Re:Black curved line on the edge on tapo CCTV
2024-04-30 19:21:21

  @DrJeff As for me, the retailer asked me to fill out a form and post out the item for a warranty claim (I bought it online). I've read that it took a few months until it got fixed or replaced. so I just use it instead. since there is no way to fix this, I think there is no other solution than RMA. 

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#14
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Re:Black curved line on the edge on tapo CCTV
2024-05-07 10:03:04

  @DrJeff 

Hi,
Different regions have different warranty policies, so it's recommended to contact local support to learn how to get a replacement in your region.
Best Regards

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#15
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Re:Black curved line on the edge on tapo CCTV
2024-05-11 11:42:49

  @adam90 I have 3 tapo c325 cameras. One started the black lines weeks after installing. Then the second camera started doing it a few months after. I thought they were defective so I'm in the process of sending them back and getting a replacement. Today I noticed the third camera now has black lines in the corner. 

I thought the lines would be a minor inconvenience so I didn't do anything for a while, but they keep growing. Anything on the outside of the line become incredibly blurry. This is not a software issue. It's something going on with the lens inside the camera. 

If it's under a year you can register each camera and then go through the RMA process. 

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#16
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Re:Black curved line on the edge on tapo CCTV
2024-06-25 16:51:05

  @Timmyk I'm on my second camera , newer than the last one, definatly an issue with the lens

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#17
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Re:Black curved line on the edge on tapo CCTV
2024-07-02 14:22:14

I've had this same issue for months.  This is my "secondary" camera in this spot, so I don't care about it as much, but just thought I would share how my curved line looks:

 

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#18
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Re:Black curved line on the edge on tapo CCTV
2024-07-13 09:31:14

  @Solla-topee 

 

I'm also facing the same issue. For me the nearby support is 70km away. No I way to waste my time and money and courier this. 

Tplink doesn't offer any pickup service in India.

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#19
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Re:Black curved line on the edge on tapo CCTV
2024-07-18 05:51:42

Hello people, I disassemble a C325WB that has the problem of curved lines, the problem isn't caused by the lenses, it's caused by a liquid that Tapo place on the image sensor, the same shape can be see perfectly in the sensor and it's see when the camera turn on, and in theory that material should not move but it does slowly, most from the top to the bottom and the bottom corners, it's a manufacturing problem, so, if you have warranty, you should be used, but at the same time, being a problem that comes to the factory, change it for a new one, doesn't warranty that the lines will appear again. Greetings for all and I hope this message helps you. 

P. D. Sorry for my bad english. 

                       

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#20
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Re:Black curved line on the edge on tapo CCTV
2024-08-10 15:57:14 - last edited 2024-08-10 16:00:37

  @Mauricio_R_G 

 hi. thank you so much for telling this. i really love this tapo mode. its affordable & the image is great especially at night. Been thinking to buy another one!. After reading this, im changing my mind.  🥲. i admired Tapo color pro night vision but Im also worried this problem may happen again. 

 

 

after 7 months the line appeared  after 7 months the line appeared 

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#21
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