Getting this constantly "The device is tilting. Please put it on the level ground"
I bought the robot a few days ago and can't figure out why it is showing this error. I have tried a few factory resets, but nothing seems to work.
It is on the ground level, but when I try to start it for mapping, it says "The device is tilting. Please put it on the level ground".
Any idea ?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Place the robot on the level surface and power cycle the device by switching the side ON/OFF switch.
Before hearing the voice prompt and completing of startup, please keep the machine placed on a flat surface without tilting or moving it.
Then try to start mapping again, let me know if it helps.
- Copy Link
- Report Inappropriate Content
@Chiara_Bales
After 2 weeks of constant communication with the TPLink Technical Team, and a few debugging hours, they found out the gyroscope inside the device was faulty. So, the solution was to return the product back to the store.
If you get the error constantly regardless if you reset it a few times and try on different surfaces, it might be the same issue.
Thanks
- Copy Link
- Report Inappropriate Content
Can you share a picture of the error here? Please also take a picture of the robot where the dock is located.
- Copy Link
- Report Inappropriate Content
@Wayne-TP
I've attached a screenshot with the error and also with the robot next to the dock. I was also trying to show there is no tilting and I have also tried to move on other side of the house on a different floor.
- Copy Link
- Report Inappropriate Content
Place the robot on the level surface and power cycle the device by switching the side ON/OFF switch.
Before hearing the voice prompt and completing of startup, please keep the machine placed on a flat surface without tilting or moving it.
Then try to start mapping again, let me know if it helps.
- Copy Link
- Report Inappropriate Content
Thanks for your help, but I am a few steps ahead.
Also contacted Support and they still can't figure it out what is wrong with it.
- Copy Link
- Report Inappropriate Content
Thank you for your update. I'll help to remind the support engineer to handle your case.
If there is any progress or resolution regarding this issue, please update the information here. This will provide references for other users who may encounter the same problem.
- Copy Link
- Report Inappropriate Content
Hello, Please can you advise if you have managed to resolve this issue. We have the exact same error.
Wayne-TP wrote
Thank you for your update. I'll help to remind the support engineer to handle your case.
If there is any progress or resolution regarding this issue, please update the information here. This will provide references for other users who may encounter the same problem.
- Copy Link
- Report Inappropriate Content
Please try out the suggestions in the "Recommended Solution" in this thread and see if they help you.
To better help with this case, we would like to forward your case to the tech team, and they will help follow it up, if you are willing to do further analysis, please check your inbox later and respond.
- Copy Link
- Report Inappropriate Content
@Chiara_Bales
After 2 weeks of constant communication with the TPLink Technical Team, and a few debugging hours, they found out the gyroscope inside the device was faulty. So, the solution was to return the product back to the store.
If you get the error constantly regardless if you reset it a few times and try on different surfaces, it might be the same issue.
Thanks
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 2547
Replies: 8
Voters 0
No one has voted for it yet.