Getting "This device is no longer associated with its previous account" with my Tapo camera

Getting "This device is no longer associated with its previous account" with my Tapo camera

Getting "This device is no longer associated with its previous account" with my Tapo camera
Getting "This device is no longer associated with its previous account" with my Tapo camera
2024-09-18 20:30:46 - last edited 2024-10-09 08:37:39
Model: Tapo C420S1  
Hardware Version: V1
Firmware Version: 1.2.17

I have shared a camera from my account to a family account. I am getting 9/10 times a "This device is no longer associated with its previous account" error when trying to access the camera feed from the family account.

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#1
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1 Accepted Solution
Re:Getting "This device is no longer associated with its previous account" with my Tapo camera-Solution
2024-10-09 08:37:35 - last edited 2024-10-09 08:38:06

If anyone else encounters the issue mentioned in this post, specifically seeing the message "This device is no longer associated with its previous account" in the Tapo app while managing the smart devices, please contact the support team and submit the following information for further analysis:

  1. After the error occurs, submit an app log within the app for issue analysis.
  2. Contact support via email and include the following information:
    • A screenshot of the error, the specific time it occurred, and your time zone.
    • Any other relevant information related to this case, such as your product model, firmware and hardware versions, app version, frequency of the error, and the scenarios that trigger the error.
    • State that the App log has been submitted for problem analysis.
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Recommended Solution
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  1  
#3
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2 Reply
Re:Getting "This device is no longer associated with its previous account" with my Tapo camera
2024-09-23 03:44:38

  @sazorg 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later and confirm. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Getting "This device is no longer associated with its previous account" with my Tapo camera-Solution
2024-10-09 08:37:35 - last edited 2024-10-09 08:38:06

If anyone else encounters the issue mentioned in this post, specifically seeing the message "This device is no longer associated with its previous account" in the Tapo app while managing the smart devices, please contact the support team and submit the following information for further analysis:

  1. After the error occurs, submit an app log within the app for issue analysis.
  2. Contact support via email and include the following information:
    • A screenshot of the error, the specific time it occurred, and your time zone.
    • Any other relevant information related to this case, such as your product model, firmware and hardware versions, app version, frequency of the error, and the scenarios that trigger the error.
    • State that the App log has been submitted for problem analysis.
Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  1  
  1  
#3
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