Tapo care stopped recording to cloud - 2 cameras

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Tapo care stopped recording to cloud - 2 cameras

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo care stopped recording to cloud - 2 cameras
Tapo care stopped recording to cloud - 2 cameras
2023-03-22 11:29:46 - last edited 2023-03-22 11:32:43
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.1.19

Tapo care stopped recording to cloud - just 2 cameras.

I have 5 cameras and just 2 of them stopped. All 5 cameras worked fine till today. 

 

I didn't change anything in the settings. Tapo care is still valid till Nov 2023.

 

I need assistance for this issue.

 

Regards

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#1
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7 Reply
Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-22 13:52:15

  @SteveP55 

 

This two cameras start recording to cloud now !!?? But the camera No. 3 stop recording to cloud now.

There were no changes made on cameras settings.

 

Where is the problem?

 

BR

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#2
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Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-22 14:50:08

  @SteveP55 

After one hour:

The Camera No1 stopped recording again Camera No2 still recording Camera No3 do not record

No changes were made in the cameras settings.

 

Strange

 

I really do not find where could be the problem.

 

I check it on Android phone and iPad. It's the same

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#3
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Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-23 03:53:26

  @SteveP55 

 

Hello, thank you for the feedback. For this issue, please check the following:

 

- Whether the motion detection is triggered successfully. 

- Check if the detection notification arrives (both push and in-APP notifications). 

- (If you are also using SD card for local recording) Check if the motion detection event is recorded in the SD card recording. 

- Check whether the camera is in privacy mode when there is a movement. Cloud videos won't be uploaded when the camera in privacy mode. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-23 09:29:02

  @Wayne-TP 

- Whether the motion detection is triggered successfully. 

I got detection alert in the APP (Android and iPad)

- Check if the detection notification arrives (both push and in-APP notifications). 

I got detection alert in the APP (Android and iPad)

- (If you are also using SD card for local recording) Check if the motion detection event is recorded in the SD card recording. 

I don't have SD card for local recording

- Check whether the camera is in privacy mode when there is a movement. Cloud videos won't be uploaded when the camera in privacy mode

Cameras are not in the private mode

 

I have 5 cameras and today all 5 cameras stopped recording.

There were 3 cameras still recording yesterday.

I checked 2 days old records in the APP and there were one camera stopped recording for aprox. 2 hours and then started recording again.

I didn't change settings on cameras.

 

I think that the problem is not on the cameras...

 

Regards

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#5
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Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-24 14:55:19

  @SteveP55 

 

Is there any other TAPO CARE support or just this forum?

I have Premium subscription but I can't find any support....

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#6
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Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-27 11:24:41

  @SteveP55 

 

Thank you so much for sharing the info. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#8
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Re:Tapo care stopped recording to cloud - 2 cameras
2023-03-27 13:21:06

  @Wayne-TP 

Many thanks

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#9
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