Can't format SD Card using the app

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Can't format SD Card using the app

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Can't format SD Card using the app
Can't format SD Card using the app
2021-11-10 23:41:29
Model: Tapo C100  
Hardware Version:
Firmware Version:

Hi! Can someone please help if there's anything we can do to format the SD card from app?

I have a tapo c100 and a 128gb SD card.

I've already formatted the SD card to fat32 from a computer but when I inserted the sd to the camera after initializing the app will ask to format again on the app but it will still give an error.

What to do with this error?

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Re:Can't format SD Card using the app
2021-11-11 03:52:55

@CJC25 Hello 

If tapo APP does not format the SD card , you could try some suggestion here: 

1. Confirm the Tapo APP is up to date, then try some basic troubleshooting here:  What should I do if the SD card doesn’t work properly on my camera?
2.Try a SD card with 8GB to 128GB capacity  (* capacity less than 2 GB is not supported):
Which microSD cards are supported on Tapo and Kasa Cameras?

3. Verify if SD card is Fake (expanded capacity) with H2testw software and share a photo with us

NOTE: back up important files before run the test

https://www.tp-link.com/en/support/faq/2592/

If the concern persists, we would like to escalate your, can you help confirm some details here,  thank you
1. A photo of the SD card
2. Brand & capacity of SD card 
3. A photo of test result from H2testw

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