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SD Card not working- Not Getting option to Format on APP

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SD Card not working- Not Getting option to Format on APP

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Bhagavat

2024-03-26 13:37:17 - last edited 2024-04-14 09:05:34

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Registered: 2024-03-26

SD Card not working- Not Getting option to Format on APP

2024-03-26 13:37:17 - last edited 2024-04-14 09:05:34

Tags: #MicroSD card #Recording

Model: Tapo C520WS

Hardware Version: V2

Firmware Version: 1.1.7

I bought Sandisk SD cards and tried to insert them but the camera keeps on telling me that " Invalid format"/

I have formatted the SD card to FAT32 but still the same error.

I get a troubleshooting step that Card should be formated in APP. but I do not have an option to format on the app.

After I got " Storage and Recording" I only have "Micro SD card - NO SD Card but there is no option to FORMAT>

I tried to contact Technical support but no one responded, I have written multiple emails but no response. I am at risk with no events getting recorded. Please help me.

1 Accepted Solution

Solla-topee

2024-03-27 07:12:35 - last edited 2024-04-14 09:05:34

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Registered: 2020-05-19

Re:SD Card not working- Not Getting option to Format on APP-Solution

2024-03-27 07:12:35 - last edited 2024-04-14 09:05:34

@Bhagavat

Hi,
In your situation, it should be your microSD card is not detected by the camera, so the Tapo app>Storage & Recording>microSD card page says no SD Card, and you can't see the format button. You can refer to the instructions below to troubleshoot.
What should I do if the SD card cannot be formatted/recognized?

If the problem remains, please help confirm:
1) The model number and capacity of the Sandisk SD card.
2) Refer to the instructions below to identify if the SD card is fake, and send me a picture of the test result.
How to Verify Fake Micro SD Cards?
3) The troubleshooting you have tried and the test result.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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