Tapo C100 Aspect Ratio Incorrect

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Tapo C100 Aspect Ratio Incorrect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C100 Aspect Ratio Incorrect
Tapo C100 Aspect Ratio Incorrect
2021-08-29 17:10:50
Model: Tapo C100  
Hardware Version: V1
Firmware Version: 1.1.9

Hi,

 

When viewing the HQ stream from my C100 camera, the aspect ratio switches to 4:3 which distorts the video. The LQ stream is correct at 16:9. This happens both on the RTSP stream, and within the Tapo app.

 

I think this is only since upgrading to 1.1.9 firmware.

 

Has anyone else seen this / any ideas for a fix?

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Re:Tapo C100 Aspect Ratio Incorrect
2021-08-30 01:47:32

@Navman Good day, 

Thank you for your feedback.

May I know do you use any DVR/ ONVIF software to control the camera? If so, you could change aspect ratio to 16:9 and see if that helps. 

Or you could consider a factory reset on camera and set it up again on Tapo APP.

(How to Reset Your Tapo Security Camera: Tapo C100/Tapo C110/ TC60   ) https://www.youtube-nocookie.com/embed/shDDLsbOsk0 

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