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Have to reset password every time I open Kasa or cloud cam app

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Have to reset password every time I open Kasa or cloud cam app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tularosa

2019-12-03 19:42:38 - last edited 2021-03-23 06:02:33

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Have to reset password every time I open Kasa or cloud cam app

2019-12-03 19:42:38 - last edited 2021-03-23 06:02:33

Model: NC450

Hardware Version: V2

Firmware Version: 1.5.2

Using IOS 13.2.3 on a iphone 8 and ipad mini to access smart plugs(HS100) on Kasa app and a NC-450 camera on cam app.

Everytime I exit either app the next time I try to open app instead of opening it it goes to app login page, when I enter my email and password they are not recognized and I have to reset passwork on account email. Have deleted apps and installed again to no avail - still have to endlessly reset p/w

Any suggestions appreciated

1 Reply

Kevin_Z

2019-12-06 12:38:46 - last edited 2021-03-23 06:02:33

Posts: 21782

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Re:Have to reset password every time I open Kasa or cloud cam app

2019-12-06 12:38:46 - last edited 2021-03-23 06:02:33

@Tularosa

Please reset the password as below first.

https://www.tplinkcloud.com/forgotpassword.php

And then take your time to test whether it solves the issue.

If it happens again, try to login to the cloud website with the same email address and password to give it a go.

Good day.

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Tularosa

2019-12-03 19:42:38 - last edited 2021-03-23 06:02:33

Posts: 1

Helpful: 0

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Registered: 2019-12-03

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Have to reset password every time I open Kasa or cloud cam app

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