Can't re-add NC450 on the app, admin password doesn't work after reset
Hello.
I was trying to set up my NC450 cause I will be leaving for a trip, but the app just wouldn't cooperate, so I reset the camera and deleted/reinstalled the app.
Now, whenever I try to add the camera, I get stuck at the admin password, admin - admin just doesn't work. I've reset the camera like 20 times (pressing the button until the green light is off, then it becomes steady red and the camera does it's thing, moves all around, and gets back online to a steady green), I tried all possible passwords I could imagine, but I just can't get past this step, so no camera. Note that the camera is connected via Ethernet cable.
I tried to access the camera's IP on my computer, but I'm getting the "this site doesn't provide secure connection" error. I managed to access my routers IP, and I see the camera listed on there as a device, but I'm not getting any useful configuration settings to change on this.
Please help! I'm losing my mind, and I really really need the camera working, to keep an eye on my cats while away =(
Update on June 18, 2024.
Hi All,
If you can't log in to the camera on the tpCamera app, you can refer to the following steps.
1. Hold the reset button for 10 seconds to factory reset the camera.
2. Try to reconfigure the camera refer to the instructions below, the tpCamera app will prompt you to set a new login password (please do not use admin) in step 5) when configuring the camera.
How to set up cloud camera with tpCamera APP?
If you do not see the step to set a new login password, perhaps the camera has not been reset successfully. If you are sure the reset operation is correct, you can try to configure the camera with a different phone.
3. If the problem remains, it is recommended to refer to the attached instructions to log in to the camera's web UI to change the username and password (if admin/admin is not working when logging in to the camera's web UI, you can try to use the old login password), and then logging in to the tpCamera app with the new account to complete the configuration.
If the above instructions do not work, please contact your retailer or local support to check if your camera is under warranty. If not, it's suggested to buy a new camera as per your requirements.
Best Regards
Update on June 18, 2024.
Hi All,
If you can't log in to the camera on the tpCamera app, you can refer to the following steps.
1. Hold the reset button for 10 seconds to factory reset the camera.
2. Try to reconfigure the camera refer to the instructions below, the tpCamera app will prompt you to set a new login password (please do not use admin) in step 5) when configuring the camera.
How to set up cloud camera with tpCamera APP?
If you do not see the step to set a new login password, perhaps the camera has not been reset successfully. If you are sure the reset operation is correct, you can try to configure the camera with a different phone.
3. If the problem remains, it is recommended to refer to the attached instructions to log in to the camera's web UI to change the username and password (if admin/admin is not working when logging in to the camera's web UI, you can try to use the old login password), and then logging in to the tpCamera app with the new account to complete the configuration.
If the above instructions do not work, please contact your retailer or local support to check if your camera is under warranty. If not, it's suggested to buy a new camera as per your requirements.
Best Regards
@BobyCam @Amenra
Hi,
After resetting the NC450 successfully and reconfiguring it with the tpCamera app, the original master password does not work is right since you have factory reset the camera, and the admin/admin does not work since you need to create a new password when configuring it on the tpCamera app and the password can't be admin.
We need your cooperation to locate the issue, and if you fail to set up the camera on the tpCamera app and are willing to troubleshoot, please let me know which step you get stuck on, and send me a picture of the error message.
How to set up cloud camera with tpCamera APP?
(If you can send me a video showing the configuration process, it would be highly appreciated!)
If you can't reset the camera successfully by following the guide on the UG, it may be the camera has an issue, and you can contact your retailer or local support to check if your camera is under warranty.
We can't provide call-back service, if you need hotline support, it's recommended to refer to the contact info here.
Best Regards
Same problem. I reset the camera for 10 seconds and open tpcamera app, but in the step 5, don't ask to set a new password but ask the admin password. I try "admin" (default password) and the old password before reset but doesn't work. It says "password incorrect" and ask for reset if i forgot the password. 
Hi All,
We received feedback from a customer who solved the problem by
1) logging in to the camera's web UI
2) changing the camera's login account
3) logging in to the tpCamera app with the new account to complete the configuration.
The detailed instruction is attached, you can check if it helps in your situation.
Best Regards