S7 Goes down every few days

S7 Goes down every few days

S7 Goes down every few days
S7 Goes down every few days
a week ago
Model: Deco S7  
Hardware Version: V1
Firmware Version: 1.5.2 Build 20240927 Rel. 68997

My deco network occassionally goes down - restarts and then recovers itself in few minutes. It repeat in 3-7 days cycles (average 5), every time it takes 10-20 minutes to recover. I can see exact time when it occured in the device logs, since there is an expception.

 

Providing mentioned logs below
```

1 DEBUG Exception:|2025-02-25 20:33:25| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]

2 DEBUG Exception:|2025-03-01 17:37:08| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]

3 DEBUG Exception:|2025-03-07 14:02:08| [a-10]PC=4050f120,LR=4050fa90 ->[tposTaskEntry+64]->[inetd+2a8]->[tmpdClientHandle+170]

4 DEBUG Exception:|2025-03-13 20:53:08| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]

5 DEBUG Exception:|2025-03-17 6:56:05| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]

6 DEBUG Exception:|2025-03-21 15:06:24| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]
7 DEBUG Exception:|2025-03-26 7:28:49| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]

8 DEBUG Exception:|2025-04-04 16:10:06| [6-10]PC=4041fb9c,LR=4050c250 ->[tposTaskEntry+64]->[monitor+1cc]->[ctrlInstrDispatch+100]->[handle_probe+8c]->[probe+38]

```

 

I'm running my network (3 deco units) in Router Mode with wired backhaul and static IP connection to ISP router. On ISP router, I have DHCP address reservation for main deco. The connection loss is global, so no device on my network has access to internet and the main deco is not accessible from local network until it restarts. I have tried connecting to the ISP router by cable when the deco network was down and it was functioning normally. 

I want to ask if anyone else experienced similar problem and how to solve it. Asked support before, but without any helpful answer. 

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#1
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2 Reply
Re:S7 Goes down every few days
a week ago

  @k0nci 

Hi, Have you tried to use the "Dynamic IP" connection type, then configure Address Reservation on the ISP router for Deco(or don't set the Address Reservation profile for testing)?

Or have you tried to set Deco into "Access Point" mode?

 

By the way, may I know your internet service provider and the model number of the ISP Wi-Fi router?

 

Wait for your reply.

Best regards.

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#2
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Re:S7 Goes down every few days
4 hours ago

  @David-TP 

Hello,

 

thank you for your reply. I will try "Dynamic IP" connection type and let you know after few days.

 

Didn't try AP mode since I want to use Deco app to configure different address reservations, and other stuff. With AP mode, I would need to configure it on ISP router which I want to avoid.

 

My ISP is Slovak Telekom and device seems to be Huawei HG8145V5.

 

Best regards.

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#3
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