@Wayne-TP    

Hi,

the black carpet is a low-pile velour carpet.

We have other rooms with carpets (blue and light brown) where there are no issues (photos attached).

There are also no problems on parquet or tiled floors.

I have another ticket where a debug version of the firmware was installed:

https://community.tp-link.com/en/smart-home/forum/topic/720836?page=1

The MAC address was sent via private message.

I have made a second attempt; the video and report are attached.

https://youtube.com/shorts/drmLOaoXb6I?si=1fFfJh5bkiL-oeYq

Best regards,

Nils Bödeker

Hello. 

I'm having a similar problem and would be very interested in a solution.

In my case, I have an area rug with a light/dark pattern. The RV30 sometimes becomes "trapped" inside the rug and eventually just gives up.

Happy to share any information that may help.

  @Alouesius 

Hi,

At the moment, I don’t have a solution. The 1.2.0 update hasn’t changed anything.

Background:

It’s basically impossible to use a vacuum robot on a black surface.

At least, that’s what everyone says.

TP-Link support mentioned there’s a solution. I’ve provided my MAC address so they can investigate.

So far, it still doesn’t work.

Best regards,

Nils

Hi  @Wayne-TP 

Yes, its also an RV30 Max Plus.

It gets stuck on the black area of the carpet. 

Mac address sent.

Alou

Edit: Based on Nils comment, I have now set the area rug to only cover the black part of the actual rug. Will report the results.

  @Wayne-TP I did, but now that I think about it, it covers all the rug. Maybe It should be just the black area.

Alou

  @Wayne-TP 

Hello,

I sent you my MAC address in December.

I have installed the update.

Firmware version:

1.2.0 Build 250102 Rel.114347

0.0.2.1855-1.4.40

Is this the changed firmware version?

The problem with my carpet has not yet been resolved. Is there a way to fix this issue?

For example, could manually disabling the cliff sensors for a specific room be an option?

Best regards,

Nils Bödeker