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Adding a Deco X20 to my existing system, it connects turns green but can’t be found on the app?

Adding a Deco X20 to my existing system, it connects turns green but can’t be found on the app?

Adding a Deco X20 to my existing system, it connects turns green but can’t be found on the app?

3 weeks ago

Posts: 2

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Registered: 2023-10-06

Adding a Deco X20 to my existing system, it connects turns green but can’t be found on the app?

3 weeks ago

I have 3 existing Deco x20 devices connected & working correctly. The 2 secondary units are wired in series & if disconnected the revert to wireless but still work correctly. I'm trying to add another Deco x20. The app fines it,adds it & it turns green. But when check on the app it says ite offline. I have tried it wirelessly & by adding it to the others via an Ethernet cable with the same result.

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3 weeks ago

Posts: 7375

Helpful: 1200

Solutions: 918

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Registered: 2018-12-17

Re:Adding a Deco X20 to my existing system, it connects turns green but can’t be found on the app?

3 weeks ago

Hi,

Please check if this is your issue. If it is, you can update the firmware in it for your Deco X20.

Satellite Deco Units Work Well but Display Offline on the Deco APP

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