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Camera not saving any playback

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Camera not saving any playback

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ZacNg

2024-03-28 11:56:27

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Registered: 2024-03-28

Camera not saving any playback

2024-03-28 11:56:27

Tags: #Tapo Care #Recording

I have an existing Tapo care subscription for the c225 model however the camera has not been saving for a couple of days now. What is causing this issue.

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5FA69D46-2EF3-48C8-A011-EC866C981A85.pngDownload

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ZacNg

LV1

2024-03-28 11:58:06

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Registered: 2024-03-28

Re:Camera not saving any playback

2024-03-28 11:58:06

Solla-topee

2024-03-29 08:36:11

Posts: 13254

Helpful: 2280

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Registered: 2020-05-19

Re:Camera not saving any playback

2024-03-29 08:36:11

@ZacNg

Hi,
You can refer to the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo CameraTapo Camera

If the problem remains, please help confirm:
1. The MAC address of the Tapo camera that has an issue. (You can send it to @Solla-topee via a private message)
2. The troubleshooting results of the above instructions.
3. The time and date without cloud video clips.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

ZacNg

LV1

2024-03-30 01:36:30

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Registered: 2024-03-28

Re:Camera not saving any playback

2024-03-30 01:36:30

@Solla-topee

thanks Solla, it works now. However now there is a separate issue. Once in awhile some of the camera will have flashing blue light all of a sudden. Then it will be offline on the app, may I know what is the cause of this issue and how to fix it? It happening at random period to random cameras. So far what I have done is to switch the camera off and switch it on again and it works but this does not seem to be a permenant solution.

Solla-topee

2024-04-01 12:34:30

Posts: 13254

Helpful: 2280

Solutions: 1893

Stories: 8

Registered: 2020-05-19

Re:Camera not saving any playback

2024-04-01 12:34:30

@ZacNg

Hi,
You can refer to the instructions below to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart devices keep losing connection or going Offline?

If the issue is still the same, please help confirm the following information.

1. The MAC address of the device that has a problem.
2. When an issue occurs, are the camera and your phone connected to the same Wi-Fi network?
3. The model number of the Wi-Fi router and your network topology:
e.g. ISP Spectrum-Archer C7 router<Wireless> tapo device
4. The test results of the above troubleshooting steps.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Camera not saving any playback

Camera not saving any playback

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